Psychologist Taibi Kahler worked with NASA to create a program to figure out which astronauts had the right stuff. Now eLoyalty is using his system to make sure support staff don’t send customers ballistic.READ»
It should come as no surprise to smartphone users, but a customer satisfaction survey recently performed by JD Power has smartphones scoring higher than their limited-tech dumbphone siblings. And, of course, Apple's cellphone is the ...READ»
