Innovation

H&R Block Goes Hollywood

BY Danielle SacksFri Mar 9, 2007 at 1:22 PM

"People were being lulled to sleep." No, that's not a description from the folks who make Ambien, but Tom Allanson, head of H&R Block digital tax solutions (the title alone makes you want to yawn), who I recently spoke to about how ...READ»

INNOVATION | 8 comments

WANTED: Customer Service Champs

BY Valeria MaltoniThu Mar 8, 2007 at 8:48 AM

It’s interesting to me that every time I read articles and newsletters about leadership, I find references to how true leaders treat their employees with respect and dignity, value their opinions, and ask for their feedback. When ...READ»

INNOVATION | 8 comments

WANTED: Customer Service Champs

Thu Mar 8, 2007 at 8:48 AM

It’s interesting to me that every time I read articles and newsletters about leadership, I find references to how true leaders treat their employees with respect and dignity, value their opinions, and ask for their feedback. When ...READ»

INNOVATION | 8 comments

WANTED: Customer Service Champs

Thu Mar 8, 2007 at 8:48 AM

It’s interesting to me that every time I read articles and newsletters about leadership, I find references to how true leaders treat their employees with respect and dignity, value their opinions, and ask for their feedback. When ...READ»

INNOVATION | Comment

Emerging Entertainment Power Players: Bill Clinton & the Seminole Tribe

BY Clyde SmithTue Mar 6, 2007 at 12:21 PM

Seminole Tribe of Florida Chairman Mitchell Cypress signs a ceremonial resolution to finalize the Tribe's acquisition of Hard Rock International. (PRNewsFoto/Seminole Tribe of Florida) During the last couple of weeks in which ...READ»

INNOVATION | 1 comment

Innovation: Increase Your Virtual Productivity

BY Robert BuckmanMon Mar 5, 2007 at 7:00 PM

For all of you that trade in traffic jams and road rage for the serene virtual commute along the Internet superhighway every morning, here's a new take on air travel that I think you'll find compelling ... Listen as commentator Lucy ...READ»

INNOVATION | 5 comments

BLOCKBUSTED: the Return of the DVD

BY Valeria MaltoniThu Mar 1, 2007 at 9:01 AM

You read that correctly, it’s not a typo. Blockbuster fails to deliver even as they promise you total access. This past couple of weeks I’ve had my fill of promises not kept at the local store. It wasn’t the first time; it was ...READ»

INNOVATION | 5 comments

BLOCKBUSTED: the Return of the DVD

Thu Mar 1, 2007 at 9:01 AM

You read that correctly, it’s not a typo. Blockbuster fails to deliver even as they promise you total access. This past couple of weeks I’ve had my fill of promises not kept at the local store. It wasn’t the first time; it was ...READ»

INNOVATION | 5 comments

BLOCKBUSTED: the Return of the DVD

Thu Mar 1, 2007 at 9:01 AM

You read that correctly, it’s not a typo. Blockbuster fails to deliver even as they promise you total access. This past couple of weeks I’ve had my fill of promises not kept at the local store. It wasn’t the first time; it was ...READ»

INNOVATION | 31 comments

Gap's "Forth and Towne" Debacle Being Misinterpreted; Blame AARP

BY Adam HanftWed Feb 28, 2007 at 1:45 PM

The business press has been all over the Gap's decision to close their "Forth and Towne" division after having sunk $40 million into this ill-fated attempt to win over women 35+ who were -- or so the argument went -- disenfranchised ...READ»

BRANDING | 1 comment

Using The Bush Name For a Good Cause

BY Tamara SchweitzerThu Feb 22, 2007 at 3:48 PM

Lauren Bush, the 22-year-old niece of President Bush, is getting political with fashion. The Princeton University senior and fashion model is designing a line of shoulder bags to help combat world hunger. Lauren Bush was seen ...READ»

INNOVATION | 7 comments

Customer Service is a Mindset

BY Valeria MaltoniThu Feb 22, 2007 at 9:44 AM

There is a special place in Heaven for the folks who invented automated answering systems. I’m sure you have stories to tell. How much time have you wasted trying to get a human being when you needed help from a provider? I ...READ»

INNOVATION | 7 comments

Customer Service is a Mindset

Thu Feb 22, 2007 at 9:44 AM

There is a special place in Heaven for the folks who invented automated answering systems. I’m sure you have stories to tell. How much time have you wasted trying to get a human being when you needed help from a provider? I ...READ»

INNOVATION | 7 comments

Customer Service is a Mindset

Thu Feb 22, 2007 at 9:44 AM

There is a special place in Heaven for the folks who invented automated answering systems. I’m sure you have stories to tell. How much time have you wasted trying to get a human being when you needed help from a provider? I ...READ»

INNOVATION | 1 comment

JetBlue and Merck: Whom do you trust?

BY Adam HanftWed Feb 21, 2007 at 2:36 PM

JetBlue is having its own Katrina crisis, but they will emerge successfully not just because they have a CEO willing to listen and learn, but because they have so much goodwill in the image bank that there's enough reserve currency ...READ»

INNOVATION | 1 comment

Old Spice, MINI USA & Jeep As Media Companies

BY Clyde SmithTue Feb 20, 2007 at 10:53 PM

One of my big interests related to branded entertainment is in entertainment properties with which the brand owner essentially takes on the role of a media company. Recent examples that have caught my eye all turn out to focus on ...READ»

INNOVATION | 9 comments

Not So Good With Names

Fri Feb 16, 2007 at 4:34 PM

Apple Inc, much like its Mac avatar in commercials, is the "hip, with-it" company of the tech world. This behemoth epitomizes innovation and style with CEO Steve Jobs reigning as the god of the must-have gadget universe. Yet, while ...READ»

INNOVATION | 8 comments

Innovation: Something About the Weather

BY Robert BuckmanFri Feb 16, 2007 at 4:30 PM

The last few weeks you haven't been able to turn on the news without reports of blizzards or some other massive storm clobbering the U.S. and even Europe. To say that bad weather has been taxing on travelers of late would be a gross ...READ»

IDEAS | 5 comments

Paying For Convenience

BY Tamara SchweitzerThu Feb 15, 2007 at 3:15 PM

Not many cities have capitalized on delivery services quite like Manhattan, where people have the luxury of grocery or laundry delivery, or even a delivery from their shopping spree at Bed, Bath & Beyond. Yet it seems that the ...READ»

INNOVATION | 3 comments

Chasing Customers Away

BY Valeria MaltoniThu Feb 15, 2007 at 9:18 AM

I used to carry a Chase Visa card. The name of the financial institution mattered to me, but it mattered more that the card they issued was a Visa. Since I did a lot of travel in Europe, both for work and vacation, having a Visa in ...READ»

INNOVATION | 3 comments

Chasing Customers Away

Thu Feb 15, 2007 at 9:18 AM

I used to carry a Chase Visa card. The name of the financial institution mattered to me, but it mattered more that the card they issued was a Visa. Since I did a lot of travel in Europe, both for work and vacation, having a Visa in ...READ»

INNOVATION | 3 comments

Chasing Customers Away

Thu Feb 15, 2007 at 9:18 AM

I used to carry a Chase Visa card. The name of the financial institution mattered to me, but it mattered more that the card they issued was a Visa. Since I did a lot of travel in Europe, both for work and vacation, having a Visa in ...READ»

INNOVATION | 2 comments

Innovation: Foresight is 20/20

BY Robert BuckmanWed Feb 14, 2007 at 8:50 AM

Futurists at best hope to give people glimpses of what will be. Peering beyond the horizon, however speculative it might be, is standard operating procedure for the airlines, who have to know with some certitude how travel is ...READ»

INNOVATION | 1 comment

Advice for the British Company Buying Greyhound: Make it Greenhound

BY Adam HanftFri Feb 9, 2007 at 1:12 PM

FirstGroup, the British transportation company that's going to take over Greyhound, has an opportunity to make bus transportation cool by making it green. All they need to do is buy some hybrid fuel buses, install free wi-fi, ...READ»

INNOVATION | 1 comment

Innovation: When Life Hands You Lemons...

BY Robert BuckmanThu Feb 8, 2007 at 9:00 AM

With my first small step into the blogosphere, I want to thank Fast Company's Lynne d Johnson for this window to reflect upon how technology is changing the air travel experience, what it means to you, and why. But I especially want ...READ»

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