We spend so much time talking about how to improve customer service that I thought one post on how to improve customer attitude would be time well spent. If you think about it, we call a customer support line only when we have a ...READ»
You probably already know that Forrester’s social technographics profile can help you analyze the social profile of your customer base. As authors Josh Bernoff and Charlene Li explain in the book Groundswell, people increasingly use ...READ»
It seems that if there are many ways to listen in the social Web, there are also many reasons with the ways to answer. Tom Asacker puts it well, we define ourselves both according to what we identify with and what we reject, and given ...READ»
Israeli-born designer Ron Arad "is the most curious person I know,"
says Paola Antonelli, senior curator of architecture and design at the
Museum of Modern Art. "We titled the show 'No Discipline' because so
many ...READ»
The first U.S. penny -- pure copper and featuring a woman with flowing
hair -- was minted in 1792. But it wasn't until 1909, a century after
Lincoln's birth, that the 16th prez's image made it to the coin. Now,
to mark Honest ...READ»
Mustard is, well, cutting the mustard. As more Americans brown-bag lunch and dine at home, sales of the sauce are up. Revenue at market leader French's grew more than 6% last year. But mustard's sometime partner and neme-sis is doing ...READ»
When Piers Bizony was 10, his father asked him to keep a scrapbook of space travel. Four decades later, the science writer, still hooked, created this DIY manual for rocket jockeys. Though the book's structure is a weak conceit, it ...READ»
Each year, the average American eats 16 pounds of fries, 23 pounds of pizza, and 26 pounds of candy. Let's just say the CDC may have bittenoff more than it can chew with this inaugural conference dedicated to combating the obe-sity ...READ»
The 25,000 beauty professionals at this mega makeup meet will have to slap on a brave face. Though the cosmetics sector stayed pert in previous recessions -- lipstick sales rose 11% just after 9/11 -- this slump is having an ugly ...READ»
Nearly 3,000 athletes from 200 nations will compete at this year's swimming and diving championships. But extraordinary attention will go to one: Michael Phelps. In his first major meet since the bong-picture scandal that cost him a ...READ»
Let's not beat around the bush. Fifteen thousand of the world's medicinal plants are nearing extinction, thanks to pollution caused by population growth and rapid industrialization. Each die-off also produces a ripple effect; for ...READ»
McDonald's food products may come from questionable sources, but that hasn't stopped the fast food chain from embracing environmental initiatives. The most recent is the addition of NovaCharge's ChargePoint Network electric vehicle ...READ»
Microsoft's Hohm launched in Beta this morning, promising an easier way for consumers to manage their carbon footprints as well as energy costs. Does it deliver?READ»
It's official: the Brammo Enertia, a much-hyped electric urban commuter bike, hit a Best Buy store yesterday in Portland, Oregon, and will expand to other locations nationwide soon. The $11,995 Enertia probably won't fly off the ...READ»
The world's largest cellphone company won't be making a Google Android-powered Smartphone. But Nokia's recent partnership with Intel means a new OS is inevitable.READ»
Before you jump on the web application band wagon, make sure your glimmer doesn't fail to give users a clear idea about the company, or the call to action.
READ»
The Fourth of July weekend is a great time to kick back and look around at your family. This is the time of year that most of us stop and see the big picture….the reasons why we work so much; the reasons for putting up ...READ»
Marc Andreessen and Ben Horowitz, who first teamed more than a decade ago on a start-up Internet shop known as Netscape, are launching their own venture capital firm, cleverly titled Andreessen Horowitz. Starting with a $300 million ...READ»
Iran's government just vowed to prosecute people who "cooperate with satellite television programming providers." Along with blocking Twitter and messing with cell-phone networks, it means the power mongers are declaring war on ...READ»
In the race to build the first affordable electric car, one company is taking an unusual approach: they're not treating it as a race at all. "We don't want to be the first, or the biggest. We just want to be the best," says Mike ...READ»
As entrepreneurs and industry leaders adapt to the digital world, innovation is central to success. To illustrate innovation and entrepreneurship in the tech sector, we’ve selected ten companies across five categories that have secured venture capital (VC) investment. These companies are pioneering...READ»
Designers Mike and Maaike, already famous for the odd-looking Google G1 phone, have taken a stab at reinventing the concept of the car. Gone are speed, danger and human drivers, in are comfort, efficiency... and slowness.
The team is ...READ»
Amazon's just filed a number of patents that point to the inevitable but perhaps undesirable expansion of advertising onto its much-vaunted Kindle e-reader. If it happens, would you tolerate in-book or in-magazine embedded ads?
The ...READ»
Star bank holding firm Goldman Sachs has been getting its fair share of antipathy this month. First it was Rolling Stone's polemic against the bank; then it was BusinessWeek's sobering review of how the 140-year-old firm will be ...READ»
According to the TimesOnline, the chief of British intelligence agency MI6 was outed from his cover-name by his wife, who posted to him affectionately on Facebook wall using the moniker, "C".
Sir John Sawers, the agent in question, ...READ»
