Ask Dave Taylor, as his site says, Dave is an industry guru who is willing to answer questions about a wide variety of technical topics. He’s not the only professional who is giving service away.
As the New York Times reports, ...READ»
Movies are so compelling. There’s a reason for that. They’re distilled stories we can identify with and feel something about - the hero, the villain, even the lover. It’s all so simple in a movie. They tell us something about ...READ»
If you think about the fact that many of us need reminding to stay in touch even with family and friends, it could be an interesting proposition - add the button or function to the system and you’re ready to go.
However, there ...READ»
After my phone conversation with Register.com this past
weekend, I have a renewed sense of what it takes to show good listening skills.
It may seem like common sense to many, but it is really an art to get to the
right ...READ»
Twitter culture rules these days. There are many conversations going on at the same time and that seems to be part of the attraction. People tend to want to be where things are happening. In the culture prevalent in the medium and ...READ»
“Markets that don't exist don't care how smart you are.” - Mark Andreessen
You can be as good and tested as you want, in a tight market you’ll need to really figure out if there is a market for your product or service. The ...READ»
I’ve been thinking about the recent announcement that Robert Scoble is joining Rackspace to run building 43, a place for people fanatical about the Internet. If you’re not familiar with the name, Rackspace is the hosting company ...READ»
The problem with customer conversations is that they are often not seen as instrumental to customer conversions, which are the bread and butter of a business. Instead, they are considered intangibles, in the same way as relationships ...READ»
In my professional role, virtually all of the people I come in contact with could be considered customers. Given everyone’s work load and internal demands these days, the easiest people to deal with are by far the company’s ...READ»
Customer loyalty should not be just a program, it should be part of the DNA of your business to earn as reward. There continues to be a gap between the percentage of people who say they are satisfied with a company and those who ...READ»
