Our method of teaching hasn't radically changed over the past century. It's stuck, it's dated, and it's in need of radical transformation.

Japan used to be a leader in tech innovation. But no more. A new program is trying to help young entrepreneurs get their groove back.

At the Designer Fund’s first Designer Fair, IDEO’s Elle Luna explains how brands are increasingly seeking to gain customers and build loyalty by showing their human side.

Bill Moggridge, cofounder of Ideo and director of Cooper-Hewitt, National Design Museum, has a suggestion for anyone designing a phone: "Put on a thick pair of gloves and try to operate the cell phone. If you can successfully do it with that thick pair of gloves on, it's probably going to work for the person whose hands don't work quite so well." Empathy isn't an obvious job requirement for a designer, but it will be at the heart of this biannual conference of universal-design advocates in London. Read More »

Design thinking is a process of empathizing with the end user. Its principal guru is David Kelley, founder of IDEO and the Stanford design school, who takes a similar approach to managing people.

One key to David's success is that, before he starts talking to the person in front of him, he actually listens carefully and takes in their body language before offering a comment or opinion -- it is a rare talent, and one of many signs of his magnificent empathy.