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GUEST HOSTS: PAGANO + PAGANO | 2 comments

Transparency in the UK?

BY Heath RowFri Mar 12, 2004 at 5:10 PM

More accurately, Ireland. Donal O'Connor, a senior partner with PriceWaterhouseCoopers told a local Chamber of Commerce group that businesses should "tell it as it is" and cop to the fact that mistakes are a daily element of business ...READ»

GUEST HOSTS: PAGANO + PAGANO | 8 comments

Welcome to Wal-Mart - We're Mean to Our People

Fri Mar 12, 2004 at 1:54 PM

My daughter, Elizabeth, called one afternoon, but I couldn't talk to her, because my new Wal-Mart - 1 mile from my house - was having its grand opening. She'll tell you this didn't sound like her mother, who likes Neiman Marcus and ...READ»

GUEST HOSTS: PAGANO + PAGANO | 6 comments

Guest Hosts: The Transparency Edge II

BY Heath RowFri Mar 12, 2004 at 1:07 PM

Barbara and Elizabeth will continue to contribute to FC Now for the rest of the day -- their stint as guest hosts isn't over yet! -- but I wanted to offer my thanks and appreciation for sharing their experiences and insights this ...READ»

GUEST HOSTS: PAGANO + PAGANO | 2 comments

Who Has More Credibility, Men or Women?

Fri Mar 12, 2004 at 11:01 AM

Our work on credibility actually began because of the way women answered the question above. More than 80% felt men were perceived as more credible in the workplace. If women lacked credibility, even perceivably so, this was a huge ...READ»

GUEST HOSTS: PAGANO + PAGANO | 1 comment

Hey You...in the Cubicle, Driving the Car Pool, at the Front Desk... You ARE a Leader.

Fri Mar 12, 2004 at 8:38 AM

Kelleen Stine-Cheyne's question begs an answer from all of us interested in developing leadership excellence. If leaders are less than honest, credible and trustworthy, are they really "leaders"? Stand in Barnes & Noble in front of ...READ»

GUEST HOSTS: PAGANO + PAGANO | 3 comments

Office Terrorism

Fri Mar 12, 2004 at 7:37 AM

I couldn't agree more with Alison's last Apprentice comment. I've been around the managers who expedite the no-explanation firings. Those are the ones who like to do the Friday-at-5-clear-our-your-desk routine. You know....wait ...READ»

GUEST HOSTS: PAGANO + PAGANO | 3 comments

Transparency & Trust Bloom Great Ideas

Thu Mar 11, 2004 at 4:28 PM

Executives can talk on and on about how trust and transparency are a part of the company culture, but I have to see it in action before I believe it. Once in a while, I'm privy to those moments when great things happen in ...READ»

GUEST HOSTS: PAGANO + PAGANO | 1 comment

The Test of Transparency

Thu Mar 11, 2004 at 1:45 PM

In Harriet Rubin's column this month, Sam Christensen ("the hot go-to guy on power today") says: "The most charismatic thing about people now is public self-disclosure. It's people who say, 'I'm willing to take the risk of being ...READ»

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Executives As Students of Leadership - It Works!

Thu Mar 11, 2004 at 10:55 AM

I often ask "How have you learned to be a successful leader?" Answers vary from "I had a good boss once (or a bad boss)and I learned fast" to "I spent a week at an executive education program" to a shrug followed by "don't know." My ...READ»

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Leadership Excellence? Just Be a Better Person.

Thu Mar 11, 2004 at 9:01 AM

"So," I asked the COO of a major healthcare institution, "how would your wife score you on showing appreciation for her as a partner in your marriage?" Hesitantly, he replied, "I think a 2 maybe." He knew a "2" on a scale of 1-5 ...READ»

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First-Time Callers and Striking The Right Tone

Thu Mar 11, 2004 at 8:07 AM

Doug Sutton asked in a recent entry: "Do you have any suggestions, other than the obvious, for presenting a positive first impression that relys on a telephone call, email or letter? This relates to cold calling for sales and also ...READ»

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Bosses Who Don't Handle Poor Performers

Wed Mar 10, 2004 at 4:19 PM

So you're sick of carrying Susie's weight and you're even more fed up with your boss turning his cheek.... In chapter seven of our book -- "Deliver Bad News, and Do It Well" -- we include the following list of "Eleven Things We Tell ...READ»

GUEST HOSTS: PAGANO + PAGANO | 2 comments

Martha's Reputation Rehab

Wed Mar 10, 2004 at 3:46 PM

I've enjoyed following the different opinions on Martha's situation. From Martha-philes like Rayne who continue to admire Martha for her "can do" approach ... to Rusty who says reputation isn't the problem - but her lack of character ...READ»

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Changing Perceptions and The Value of Follow-Up

Wed Mar 10, 2004 at 3:23 PM

Can you really change people's perceptions about you? Business leaders are getting better at asking for feedback. That's a good thing. Some have the knack for asking for it personally ("Hey, by the way, how am I doing at XYZ?"). ...READ»

GUEST HOSTS: PAGANO + PAGANO | 1 comment

Overlooking Our Peers

Tue Mar 9, 2004 at 7:46 PM

Alison Overholt's mention of our co-workers' first impressions of us reminds me....one of the interesting threads we've seen in our coaching work is that many executives tend to over look their peer relationships and concentrate more ...READ»

GUEST HOSTS: PAGANO + PAGANO | 4 comments

First Impressions... Then the Hard Work of Building Credibility

Tue Mar 9, 2004 at 4:28 PM

Alison Overholt brings up first impressions, and I applaud her colleague and the research being done. When working hard to build a solid reputation, it's important to understand the process of how first impressions are formed. All ...READ»

GUEST HOSTS: PAGANO + PAGANO | 5 comments

Trading Places: Let the Boss Do Your Work

Tue Mar 9, 2004 at 11:40 AM

TLC's new reality show, Now Who's Boss?, aired yesterday, transforming Jonathan Tisch, CEO of luxury Loews Hotels, into a bellman, line cook, concierge and housekeeper. Upcoming shows feature CEOs of Song Air Service, Estee Lauder, ...READ»

GUEST HOSTS: PAGANO + PAGANO | 3 comments

Likeability vs. Credibility

Mon Mar 8, 2004 at 2:54 PM

Has anyone read the story in today's Wall Street Journal (page one) about the chairman of Smith & Wesson resigning after a reporter uncovered that he was a convicted serial armed robber during his 20s? James Joseph Minder, now 74, ...READ»

GUEST HOSTS: PAGANO + PAGANO | 8 comments

Can Martha Get Her Credibility Back?

Mon Mar 8, 2004 at 10:42 AM

The domestic diva's bad Friday had immediate consequences - Martha's no longer a CEO or board member of anything, and her company's stock has gone to pot. The company's flagship magazine, Martha Stewart Living, slashed circulation ...READ»

GUEST HOSTS: PAGANO + PAGANO | 7 comments

Guest Hosts: The Transparency Edge

BY Heath RowSat Mar 6, 2004 at 1:47 PM

Next week, starting Monday, March 8, two special guest hosts will join contributors to FC Now to help expand the conversation about how credibility can make -- or break -- you in business. Barbara and Elizabeth Pagano, coauthors of ...READ»

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