goodwill

Customer Care: The Good, The Bad, and The Ugly II

Part II: The Ugly Tuesday, in Part I we discussed The Good side of Customer Care, using Godaddy as an example of the Good, and a couple of Canadian wireless carriers exemplifying the Bad. Today we talk UGLY. READ»

Creative Deconstruction: Why Dell's Designers Tear Apart Their Own Computers

Most designers' time is focused on creation when it comes to a product's lifecycle. But it is just as important to look at the other end of the lifecycle--the deconstruction of the very products that they create. READ»

• Ken Musgrave's Think.Design blog

Consumers Behaving Badly: Is Design to Blame?

Uncivilized behavior is on the rise in our culture and it might be all design's fault.READ»

• Robert Brunner's Design Matters blog

How Good is Your Goodwill?

Share goodwill with others and you just may have an opportunity for business growth.READ»