Being summoned to the CEO's office, or even a conference room with the CEO, can make an employee feel anxious, and less free to share information. We have to find ways, and physical settings, that don't feel like a reprimand, especially if the issue is minor. READ»
You can inadvertently send negative messages, even when you say only unambiguously positive things about someone. The reason has everything to do with context.READ»
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Matt Damon's Water.org is expected to raise $10 million in 2011.
Waterworks
I want to sincerely thank Fast Company for the many articles written on ...READ»
Providing someone with feedback about their performance is stressful. That's why most managers prepare for it carefully by scheduling time, gathering examples, and rehearsing how to present the information in a non-threatening way. READ»
As a manager, there’s an invisible and unspoken wall between you and your staff. It would be great if it didn’t exist, but it does. And even though there are times when you feel like part of the gang, at the end of the day, ...READ»
Kid Stuff
"Boy Wonder," our April article about Chris Hughes, drew largely appreciative comments at FastCompany.com. "A pure sign of the changing social-media environment," wrote one. "Acknowledge it, ...READ»
Cradle to Cradle
Our November 2008 story about green architect William McDonough ("The Mortal Messiah") hit a nerve. "Why pick on him?" one irate reader wrote. "He deserves our thanks, not our scrutiny." Many other emails and ...READ»
Creativity, and its coveted byproduct, Innovation does NOT result from an event. Sustained innovation accompanies a culture of innovation. Pixar is one company that has consciously created a culture of sustained innovation. Their ...READ»
"Patronize your local, even if it's a little more expensive. Otherwise, one day, it won't be there."
My mother's words, which I've adhered to for years, even when relatively skint.
But do you "support ...READ»
This is my first blog here, so I am going to try to lay down some ground work. Before we can embark in detailed work of what makes feebdack work, and how you can create better customer experiences - let's put some definitions out ...READ»
