Weird, giant, endangered stuff sometimes must be shipped. Meet the man who has FedExed tigers, gorillas, eagles, penguins, lions, rhinos, and even beluga whales across the globe. On March 25, he's shipping a couple of pandas from China to Canada.
Not. But it wasn't their fault. How could they deliver, since the office was closed. The delivery person left a perfectly legible hand written tracking number on the delivery slip. I called FedEx (Sunday at 5 PM) and was assured after a fairly long game of IVR, that they were planning to deliver before 6PM tomorrow (by default). The person asked for a phone number which I provided. In the beginning of the call, I was given the choice between French and English. The 0820 number is billed at about $0.18 per minute. The call lasted 4.5 minutes.
My Offers taps what AmEx calls the "spend graph" to give cardmembers access to deals and discounts at nearby merchants. And it knows your mom couldn't care less about getting 50% off tickets to a three-day electro-fest.
The United States Postal Service has banned all international shipments of electronics with lithium batteries effective May 16. The cost for families to send gadgets via private parcel service to enlisted loved ones in some countries could almost quadruple.
Should the plentitude of data the information age affords us be all that drives corporate decision-making? What about the ability companies now have—more than ever—to connect with their audiences in a more human and direct way? The real question is, does being dedicated to data somehow exclude more "human" approaches?