Technology designers shout the famous Einstein quote with the same frequency and urgency that a puppy relieves itself on your favorite rug: "Everything should be made as simple as possible, but not simpler." But how frequently do they ...READ MORE›
Have you wondered why we linger in an Apple store, playing with shiny screens, but never set foot in a Sony Style store (which, incidentally, has its devices locked behind glass doors)? Why are one company’s stores a multi-billion ...READ MORE›
The central question about Apple these days is what it will become without Steve Jobs’s passionate conviction and daily direction in the design of the company’s products and services. Tuesday night, at an invitation-only party in ...READ MORE›
With the introduction of Timeline a few weeks ago, Facebook emphasized the importance of life stories in human interaction. This interface taps into the way that people innately understand their own lives with a narrative structure ...READ MORE›
If you tell your kid it’s important to wash her hands before meals but you don’t wash your own, you’re really saying it’s not important. Say “Always tell the truth” and then tell one lie, and you’re saying “Sometimes ...READ MORE›
Last month, I attended "back-to-school night" at my four-year-old’s preschool, where the teacher spelled out my daughter’s curriculum for the school year. Not only did she inform me that my kid would be learning eight languages ...READ MORE›
As the Girl Scouts approach their 100-year anniversary in March, they are introducing a whole new lineup of badges. Way back in 1913, the organization had badges like Flyer and Electrician to represent those trailblazing professions. ...READ MORE›
[The Broadway dance show Movin’ Out is a stunning, exceedingly rare, turnaround story: On July 12, 2002, after its premier at the Shubert Theater in Chicago, a reviewer at the Chicago Sun-Times called it “stupefyingly clichéd and ...READ MORE›
Hardly anything unites Americans anymore--except for the death of Steve Jobs. His passing and the deep mourning for him across political, generational, and cultural divides remind us that we all can agree on one thing--that it is ...READ MORE›
When you think of the unusual juxtaposition of “client” and “hero,” you might be forgiven for automatically conjuring up an image of Steve Jobs in his trademark jeans, running shoes, and black, long-sleeved mock turtleneck. ...READ MORE›
Recently at Jump, I had the pleasure of interviewing Oren Jacob, the former chief technical officer of Pixar, in front of a small group of invited guests. Oren shared a number of fascinating stories of what went on behind the scenes ...READ MORE›
As I wrote earlier, design’s decisive turn away from old business to the new startup model may be one of those rare inflection points that determines historic trajectories. It comes at a moment when there is enormous dissatisfaction ...READ MORE›
With the next update of iOS to version 5 on October 10th, it's going to happen again: Apple is going to invent the future by reinventing the past. And we'll all be ready for it because Apple has spent years preparing us for what ...READ MORE›
Despite the potential pitfalls, thousands of companies continue to incorporate design thinking into their business process, often with outstanding results. In an era when almost every product or service on the market is at least ...READ MORE›
This is the first post in a series by Victor Lombardi, excerpted from his forthcoming book Why We Fail: Real Stories and Practical Lessons from Customer Experience Failures.
In June 2011, Apple released the latest version of its ...READ MORE›
I was recently at my bank, telling the branch manager that I don’t like its online banking system. She was literally offended: “But we are the best in our industry, I’ll show you the results of our survey.” I said, “But it ...READ MORE›
A community about to build or rehab a school often creates checklists of best practices, looks for furniture that matches its mascot, and orders shiny new lockers to line its corridors. These are all fine steps, but the process of ...READ MORE›
I live and work in Los Angeles, the land of celebrities and special effects, where I’ve witnessed the battle for big box-office draws and learned something from it. As product innovators, we also strive to create standout products ...READ MORE›
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