Ebullient corporate culture helped grow Tony Hsieh's Zappos into a multi-billion-dollar, shoe-loving enterprise and spawned a consulting firm, DHW. Here's how the team finds their bliss--and how your people can claim their own.
Through my consulting engagements, I have an amazing opportunity to talk with leaders and employees at different stages in their careers, in a wide range of professions, in a variety of industries. I pay close attention to their performance, work habits and attitudes, and I listen to their complaints, desires and excuses. What I’ve found is that there are many, many people out there who have given up all hope of being happy at work. They no longer believe that a career can challenge, excite and fulfill them. Granted, these people show up to work every day.