[This is the first in a series by Continuum, about how design can improve our healthcare system.—Ed.]
Fixing our floundering healthcare system may be the single most complex design challenge ever. Bad design forced Dr. Bruce Mason*, the clinical director of a large outpatient department at one of the preeminent teaching hospitals in the country, to force out one of the best doctors in his department. The doctor who was let go, Dr. Davis, didn’t violate the doctor’s code of ethics. He wasn’t old enough to retire. He hadn’t been sued for malpractice.