I recently had the opportunity to talk with executives about the issues they experience with incentives implementation, and what we call in Drive Business Performance, the multiple "currencies" of performance. We ...READ»
In a recent Harvard Executive course I took, our decision making class instructor said - "it's not the information you HAVE that clouds your decision making, it's the information you DO NOT have".What a brilliant way to summarize the ...READ»
Great WSJ article on the issue of information management and decision making. Although the article is specific to the scientific community, the same issues exist in the business world (see article @ ...READ»
In a recent conversation on KPI management, I came up with, what I hope, could be a catchy soundbite: “is your green the new red?” The idea behind the sound bite is that, while many organizations focus on the red KPIs on ...READ»
Recently, an article was published in Time Magazine discussing the importance of temperament of the two presidential candidates http://www.time.com/time/politics/article/0,8599,1850921,00.html. I found the article intriguing in two ...READ»
Management has never really been accepted as an exciting or thrilling activity. However, this is mostly due to ignorance. Only a small amount of people have direct experience of what’s involved in management, what managers are like, ...READ»
In these days of pessimism and gloom, anybody can be forgiven for looking back nostalgically at the days when venture capitalists, for example, would sound a far more bullish note, ringing the bell for opportunity. For example: ...READ»
Whatever the causes, there can be no doubting the result. The world is going through a period of acute economic anxiety and falling economic performance, both in large matters and small. In a sense, everybody has been here before. ...READ»
Every manager knows that appearances should match the realities of the business or other organisation. What do users of your products and services think about these offerings and the experience of using them, and, how do these real ...READ»
Plans, projections, decisions, debates, results – all these and many more depend on the provision and calculation of outcomes (forecast or achieved) measured in monetary terms.
However, very few managers have paused to consider ...READ»
Whether it’s finance, marketing, production, strategy, human relations or any other discipline, managers accept that the subject is teachable and that, once taught, the lessons will bring value to managers and the organisations ...READ»
Today’s super-bosses get salaries, of course, and very large ones at that; but they also receive ‘performance-related’ bonuses of great size, plus even more magnificent stock options and other wonderful rewards, from massive ...READ»
Sir John Harvey-Jones, who died back in January at the age of 83, was a company man, a hired hand whose promotion to chairman of ICI was the final stage in his rise through the executive ranks.
Thanks to inertia, ICI, as a ...READ»
The information marketing industry is fueled by the ever-increasing pressure and limitation of time. Consumers want information, methods and strategies provided in a quick and convenient form. Information marketers do that, and they ...READ»
How, why and by how much should people be incentivised? Are incentives and motivation identical partners? Why do gross errors occur, and how do you guard against them? And how exactly do you use error as a springboard for ...READ»
Effective decision making skills have a direct relationship to prioritizing. As a business leader you have many decisions that you have to make every day. Some are easy, but others are challenging. How do we make sure that our ...READ»
A familiar gibe against the over-managed company is that it has ‘too many chiefs, and not enough Indians’. Whether or not that’s generally true, management certainly has more Chiefs than it did.
There’s the Chief ...READ»
Management has always been hard to define. Gurus and managers both differ about whether the activity is art or science or craft or discipline – or if it is inspirational or mathematical. The source of this uncertainty is the fact ...READ»
When good news isn’t
Now that the “R” word is being used freely to describe the state of the economy, be ready to hear some good news from your people.
Yes, I said ‘good news’. Your people understand the most ...READ»
To fail may be human, but for a company to fail at customer service these days may well be disaster.
You may remember when I mentioned a Citibank ad last week in a post about features versus benefits in advertising.
Their ...READ»
