Don’t listen to your customers:I have been heard to shout loudly that you must listen to your customers. However, like all of us, I have a dark side. My dark side is very aware that you should not always listen to your ...READ»
It is against our nature to respond receptively to complaints. At their base, complaints are alerts that we (or our business) are unsatisfactory and often are requests to change our behavior.
People usually don't like being ...READ»
It amuses me how certain companies decide to approach design houses for solutions on Design while they donot want these design houses to really suggest them where they should go in terms of directions and product line. One of our ...READ»
We, the enemy within:
We know that success comes from listening and paying attention to customers. And we know that paying attention to what our competitors are doing can uncover potential opportunities and threats.
For the ...READ»
