Customer Strategy | Fast Company

Return To Sender: A Letter To Netflix's Reed Hastings

BY Roberta MatusonMon Sep 19, 2011

Reed Hasting's letter to customers hit all the wrong notes--but there are takeaways within for other executives looking to lead and communicate effectively. READ»

CAREERS | Comment

Has Starbuck's Entered the Car Detailing Business?

BY Ted EleftheriouFri May 7, 2010

What does it mean to possess "Human Being-Ness?"READ»

GUEST SERVICE | Comment

I Don't Care About You

BY Ted EleftheriouSun Apr 18, 2010

What's happened to Customer Service Lately? The message: I don't care about you" resonates in business and in life. Read about it here!READ»

CAREERS | Comment

Life Lessons My Children Taught Me On The Golf Course

BY Ted EleftheriouMon Feb 1, 2010

While playing a round of golf with my kids... I learned some important lessons about life.READ»

BRANDING | Comment

You Have Got To Be Kidding Me! Right? by Ted Eleftheriou

BY Ted EleftheriouFri Nov 20, 2009

Powerful branding? Or waste of advertising dollars? Are you getting the right message across to your customers?READ»

CAREERS | Comment

Ability to Change by Ted Eleftheriou

BY Ted EleftheriouSun Sep 27, 2009

STORY ONE: SEBASTIANOur fifth family member is a guinea pig named Sebastian. When we adopted him our kids hoped he would play tag, catch balls tossed to him, or find him among stuffed animals during a game of hide-and-seek. When the ...READ»

CAREERS | Comment

Average - by Ted Eleftheriou

BY Ted EleftheriouWed Mar 18, 2009

Why average doesn't work!READ»

CAREERS | Comment

When All Else Fails... Try the Opposite!

BY Ted EleftheriouFri Mar 6, 2009

I think the title says it all. When what you're trying isn't working, perhaps it's time to try the opposite of what you've been doing. Make sure to check out the video link at the end of the article for a hilarious Seinfield clip that supports my point.READ»

CAREERS | Comment

And Now for Something Complete Different...

BY Ted EleftheriouThu Mar 5, 2009

Sometimes the only option is to scrap everything you've been doing and start all over.READ»

BRAND | Comment

What Does Your Personal Brand Look Like?

BY Ted EleftheriouSat Feb 28, 2009

Importance of protecting your personal brand. Quick read with a link to Seth Godin's blog.READ»

CAREERS | Comment

Thank You for the Thank-You Note

BY Ted EleftheriouThu Feb 19, 2009

Here’s the point: SEND THANK-YOU NOTES! By the truck loads! For everything! To the golf pro that helped you get your swing back in time for the weekend. To your accountant that found LEGAL ways to get you more on your tax return. To the mechanic that fixed your car in time to save the family vacation. To the person that just interviewed you!READ»

CAREERS | Comment

Is Your Resume Written in Code?

BY Ted EleftheriouSat Feb 14, 2009

Identifies the importance of a writing a clear and concise resume.READ»

CUSTOMER STRATEGY | Comment

A Resume By Any Other Name...

BY Ted EleftheriouWed Feb 4, 2009

What a resume is and isn'tREAD»

CAREERS | Comment

Business As Usual?

BY Ted EleftheriouSun Feb 1, 2009

"To survive in this age, individuals and organizations must examine what they're doing to earn a living and ask themselves three questions:" From Daniel H. Pink, author A Whole New MindREAD»