You may have heard the expression "Word up," which likely originated in hip-hop. Looking at its meaning — which is to convey agreement, acknowledgment, and approval with enthusiasm — gives us pause to think What ...READ»
Customer loyalty should not be just a program, it should be part of the DNA of your business to earn as reward. There continues to be a gap between the percentage of people who say they are satisfied with a company and those who ...READ»
Here’s the point: SEND THANK-YOU NOTES! By the truck loads! For everything! To the golf pro that helped you get your swing back in time for the weekend. To your accountant that found LEGAL ways to get you more on your tax return. To the mechanic that fixed your car in time to save the family vacation. To the person that just interviewed you!READ»
Thanks to plenty of helpful advice everywhere you turn, monitoring and listening to conversations is now the first thing you may think about doing online. This reminds me that in the public space, we’re taking eavesdropping to a ...READ»
Imagine if you opened a store where selling stuff wasn't the main idea. What would be the point of that? That's the challenge -- and opportunity -- facing David Porter, the former Wal-Mart executive just hired by Microsoft to figure out what a Microsoft "store" should be.READ»
As Valentine's Day approaches, I have spent time thinking about living in "wholeness" and that we can't separate our love of life, of love interest, of child, or of work from each other. Valentine's Day is there to remind us to arrive ...READ»
