I’ve been thinking about the recent announcement that Robert Scoble is joining Rackspace to run building 43, a place for people fanatical about the Internet. If you’re not familiar with the name, Rackspace is the hosting company ...READ»
It's not about shoes, it's about customer service. At least that was the gist of Zappos CEO Tony Hsieh opening keynote at SXSW this year. Although the hoodie-wearing entrepreneur—#20 on the 2009 Fast Company 50—does sell about ...READ»
Just over a year ago, I would walk into a big box home improvement retailer to pick up supplies for a project and, instead of seeing sales associates eager to assist me with my home improvement questions, I saw tumbleweeds. Okay, so ...READ»
The problem with customer conversations is that they are often not seen as instrumental to customer conversions, which are the bread and butter of a business. Instead, they are considered intangibles, in the same way as relationships ...READ»
I think the title says it all. When what you're trying isn't working, perhaps it's time to try the opposite of what you've been doing. Make sure to check out the video link at the end of the article for a hilarious Seinfield clip that supports my point.READ»
Jill Lajdziak thinks this recession is her best-ever moment to innovate. Not coincidentally she also thinks retail is a critical point-of-difference for her born-again brand, Saturn.READ»
In my professional role, virtually all of the people I come in contact with could be considered customers. Given everyone’s work load and internal demands these days, the easiest people to deal with are by far the company’s ...READ»
