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Kenan Samms

Can You Just Add a “Stay in Touch” Function to your CRM and Make it Social?

If you think about the fact that many of us need reminding to stay in touch even with family and friends, it could be an interesting proposition - add the button or function to the system and you’re ready to go. However, there ...READ»

Kenan Samms

How to Show Your Customers You’re Listening, Even as They Might not be

After my phone conversation with Register.com this past weekend, I have a renewed sense of what it takes to show good listening skills. It may seem like common sense to many, but it is really an art to get to the right ...READ»

Kenan Samms

Are you prepared for the @reply?

Twitter culture rules these days. There are many conversations going on at the same time and that seems to be part of the attraction. People tend to want to be where things are happening. In the culture prevalent in the medium and ...READ»

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Will Work For...

Could you make a living doing what you do just off of donations?READ»

Kenan Samms
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The Company You Keep: Have you arrived or are you departing?

Hi to all my compatriots in a down market. I recently received a newsletter from Danny Wood, a fellow member of NJEntrepreneur.com, which struck a chord in me that I wanted to share with you. Albert Einstein defined ...READ»

Kenan Samms

Build Customer Conversation in Each Interaction

“Markets that don't exist don't care how smart you are.” - Mark Andreessen You can be as good and tested as you want, in a tight market you’ll need to really figure out if there is a market for your product or service. The ...READ»

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Average - by Ted Eleftheriou

Why average doesn't work!READ»

Kathy Sierra's Guide to Making Breakthroughs Happen

Kathy Sierra's Guide to Making Breakthroughs Happen

Annual SXSW favorite Kathy Sierra, the author, game programmer and interaction designer for places like Virgin and MGM, knows how to get things done. (In 2007 her high profile also made her a victim of online threats; as a result ...READ»

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