It’s not a secret that customer service has become more and more self-service. In certain situations that is quite alright. If we are in the service of each other within a community, for example. It is counter-intuitive, yet we tend ...READ»
Not everybody was depressed in the Great Depression. There will be victors and thrivers from our own rough economic times. What are you doing to make sure you are one of them?
Are you waiting to be bailed out of your life, your ...READ»
Twitter, Digg, Facebook, Google, FriendFeed - there is no scarcity of networks and services that are free to users who enjoy a connection to the World Wide Web today. What happens when one of these services we have come to rely on experiences a problem? How does customer support for free services work?
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"To survive in this age, individuals and organizations must examine what they're doing to earn a living and ask themselves three questions:" From Daniel H. Pink, author A Whole New MindREAD»
On this one of the many snowy mornings in the northeast this year, I look out at my walk and wonder how to move the snow. Growing up, I remember the race to get up early on a snowy morning to be the first shoveler out there ...READ»
I recently read a post that I wanted to share with you. It reminded me of the last car I bought (several years ago). Went to the dealership. Picked out the car. Negotiated the deal. Agreed to pay cash. (Yes, that's ...READ»
Despite the many mistakes that have led to its current troubles, Starbucks still has the capacity to create a sense of community and a purpose larger than just selling coffee.READ»
Customers suffer and so does the business.What can you do to get back on track? The first thing you need to learn is to listen to your customer champions in the service department. This will be a tougher year if you’re not willing ...READ»
I began the New Year with an invitation for you to join me in making 2009 the most amazing year of our lives. Many of you wrote down your personal commitments and shared them with The Company You Keep readers throughout the world. ...READ»
I was researching The Body Shop for my post on National Day of Service and community at Conversation Agent and came across their Twitter account in the US. Perhaps it was started by a fan of the company? It looks sort of abandoned or ...READ»
In the current economic climate people are reticent to try new things. They are relying on what they know and people they trust for advice on new products and services for their businesses and homes. The only problem with this is that ...READ»
My husband (Mr. Bartender) jokes that I eat at only two restaurants near our home because of their great service. And he's right. We just had dinner at one of them and I thought it was time to shout out to my favorite server, ...READ»
Mass personalization in customer care works only if your name is “mass”. Other customers may have been fine with a different kind of response, but they probably did not have the exact problem or question the customer in front of ...READ»
With the ink not yet dry on our New Year's resolutions, here are three ways to get 10–15 more hours out of your week. That is a lot of gym time. Saving "just an hour a day," successful businesses and entrepreneurs have time for just ...READ»
Let’s say you have a problem with a system or a product that contains several components from different companies. To fix the problem, you need to contact different providers. What if those providers employed community service ...READ»
It’s easier than ever to find out what consumers are talking about when it comes to your company or type of business today. Log online and run a Google Search, or a Twitter search - better yet, program Google Alerts with your ...READ»
With all the holiday banter about hunting for the perfect gift, perhaps to find that gift we need only search within ourselves.
From the time we are young, we live with a process in which we lose our voice and shutter our ...READ»
The term quality is one that every single business likes to claim, yet since fewer and fewer come through when it’s time to back up that claim with execution, it has joined the list of other once powerful and now empty words ...READ»
In your work/life, do people think you are angry when you are not, sad when you are not, even happy when you are not? Becoming mindful of the ways in which your message is communicated could open you up to a new understanding of ...READ»
“With few exceptions, every job people need or want to do has a social, a functional, and an emotional dimension. If marketers understand each of these dimensions, then they can design a product that's precisely targeted to the job. ...READ»
A complete lack of innovation . . . failed opportunities to show vision and innovation . . .complete failure to offer RELEVANT PRODUCTS to the average American public. And now, let’s add another black mark on the record of the big ...READ»
If we have a policy of constantly hiring, then all employees would be top performers. A healthy garden doesn't allow weeds to grow while we sit idly by and wait for the plants to take their place. "Rightsizing" should consistently be ...READ»
The big three American automakers are circling the drain.
Now executives from the automakers are pushing hard to acquire loans from the previously approved bailout of the financial markets. It’s an overture that was all but doomed ...READ»
