According to one writer in a Detroit newspaper, "Good customer service by companies is a matter of providing a better customer experience and connecting to their customers on a human level."(Seidman, 2007)
I
recently ...READ»
I received an email from a reader asking for some customer service advice. Here is
their question and my answer. Any comments? Thanks.
The other night about 10pm, and I went online to get an e-quote
on ...READ»
Would you rather have 100 satisfied customers or 100 loyal
customers? Would you rather have 100 customers who were pleased with
your adequate but not memorable service or would you rather have 100
customers who enjoyed your ...READ»
You do: your product, your people, your process and your expertise. THEN it's time for the customer. This kind of thinking will kill the company you work for and it will make your job meaningless.
This is not simply the contrarian ...READ»
With my apologies to David Letterman, let me present (in my opinion)
the Service-Inspired Top Ten Customer Service Mistakes made by leaders
of corporations, customer service reps and their managers.
10. Lack of knowledge ...READ»
The current economic conditions have created a growing concern among
many businesses, and also consumers. The specific causes for the
downturn have been attributed to everything from the way banks lend
money, to the weak U.S. ...READ»
It's hard to imagine that just about a year ago everywhere you went the latest buzz on the internet, TV and personal conversations was Rhonda Byrne's movie "The Secret." So much so, that Rhonda Byrnes was named one of the ...READ»
