Twitter culture rules these days. There are many conversations going on at the same time and that seems to be part of the attraction. People tend to want to be where things are happening. In the culture prevalent in the medium and ...READ»
Hi to all my compatriots in a down market.
I recently received a newsletter from Danny Wood, a fellow member of NJEntrepreneur.com, which struck a chord in me that I wanted to share with you.
Albert Einstein defined ...READ»
“Markets that don't exist don't care how smart you are.” - Mark Andreessen
You can be as good and tested as you want, in a tight market you’ll need to really figure out if there is a market for your product or service. The ...READ»
Annual SXSW favorite Kathy Sierra, the author, game programmer and interaction designer for places like Virgin and MGM, knows how to get things done. (In 2007 her high profile also made her a victim of online threats; as a result ...READ»
I’ve been thinking about the recent announcement that Robert Scoble is joining Rackspace to run building 43, a place for people fanatical about the Internet. If you’re not familiar with the name, Rackspace is the hosting company ...READ»
It's not about shoes, it's about customer service. At least that was the gist of Zappos CEO Tony Hsieh opening keynote at SXSW this year. Although the hoodie-wearing entrepreneur—#20 on the 2009 Fast Company 50—does sell about ...READ»
Just over a year ago, I would walk into a big box home improvement retailer to pick up supplies for a project and, instead of seeing sales associates eager to assist me with my home improvement questions, I saw tumbleweeds. Okay, so ...READ»
The problem with customer conversations is that they are often not seen as instrumental to customer conversions, which are the bread and butter of a business. Instead, they are considered intangibles, in the same way as relationships ...READ»
I think the title says it all. When what you're trying isn't working, perhaps it's time to try the opposite of what you've been doing. Make sure to check out the video link at the end of the article for a hilarious Seinfield clip that supports my point.READ»
Jill Lajdziak thinks this recession is her best-ever moment to innovate. Not coincidentally she also thinks retail is a critical point-of-difference for her born-again brand, Saturn.READ»
In my professional role, virtually all of the people I come in contact with could be considered customers. Given everyone’s work load and internal demands these days, the easiest people to deal with are by far the company’s ...READ»
You may have heard the expression "Word up," which likely originated in hip-hop. Looking at its meaning — which is to convey agreement, acknowledgment, and approval with enthusiasm — gives us pause to think What ...READ»
Customer loyalty should not be just a program, it should be part of the DNA of your business to earn as reward. There continues to be a gap between the percentage of people who say they are satisfied with a company and those who ...READ»
Here’s the point: SEND THANK-YOU NOTES! By the truck loads! For everything! To the golf pro that helped you get your swing back in time for the weekend. To your accountant that found LEGAL ways to get you more on your tax return. To the mechanic that fixed your car in time to save the family vacation. To the person that just interviewed you!READ»
Thanks to plenty of helpful advice everywhere you turn, monitoring and listening to conversations is now the first thing you may think about doing online. This reminds me that in the public space, we’re taking eavesdropping to a ...READ»
Imagine if you opened a store where selling stuff wasn't the main idea. What would be the point of that? That's the challenge -- and opportunity -- facing David Porter, the former Wal-Mart executive just hired by Microsoft to figure out what a Microsoft "store" should be.READ»
As Valentine's Day approaches, I have spent time thinking about living in "wholeness" and that we can't separate our love of life, of love interest, of child, or of work from each other. Valentine's Day is there to remind us to arrive ...READ»
