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Customer satisfaction

COMPETITORS   |  Comment

Improving Customer Experiences - Is It Still Important Or Is Price The Only Thing That Matters?

Many have questioned the importance of the overarching customer experience... Has the economic downturn minimized its importance?READ»

phones

Cellphone Satisfaction Study: Consumers Prefer Smartphones Over Dumb Ones

It should come as no surprise to smartphone users, but a customer satisfaction survey recently performed by JD Power has smartphones scoring higher than their limited-tech dumbphone siblings. And, of course, Apple's cellphone is the ...READ»

INNOVATION   |  Comment

Innovation With a Yes We Can Attitude

Recently, I heard someone saying: “Innovation isn’t about saying ‘yes’, it’s about saying ‘no’ to everything but the most essential features.”  At the time, I quietly thought to myself that this person just ...READ»

COMPETITORS   |  Comment

5 Marketplace Implementation Lessons from a Corporate Strategy Execution Consultant with 25+ Years of Experience

Apply these Marketplace Implementation Lessons to your business and achieve higher revenue growth, profitability and customer satisfaction...READ»

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