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  • leadership

    Brand-Loyalty Myths, And Why Teaming Up Beats Going It Alone

    If your wallet is stuffed full of never-used rewards cards, then you understand the failure of some loyalty programs. Which is why in Europe, a lot of big brands choose to partner up.

    Read More »
    By: Bryan Pearson

  • technology

    Belly's New "Belly Bites" Let You Sample Free Haircuts, Pizzas, Gym Memberships

    The digital loyalty company is bringing the tried-and-true draw of free (!) samples to local business customers.

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    By: Christina Chaey

  • leadership

    Building A Brand Consumers Can Believe In

    To inspire brand loyalty, you need to go beyond traditional business tenets and start a movement your customers can't wait to be a part of.

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    By: Bayard Winthrop

  • leadership

    What Painting Houses Taught Me About Loyalty: A Primer In Three Lessons

    Some pieces of wisdom hold true for any business. Three tips for long-lasting loyalty.

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    By: Bryan Pearson

  • technology

    Foursquare's New Local Updates: Check In With Favorite Businesses, Even When You're Checked Out

    The new feature let businesses push specials to you when you're nearby without making you feel like you're getting spammed.

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    By: Christina Chaey

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  • leadership

    5 Startup Lessons From Belly, Which Just Snagged $10 Million In Funding From Andreessen Horowitz

    This is a big deal, as the firm's philosophy is to focus on only the 10 or 15 companies it thinks are going to matter in the long run. (See: Facebook, Airbnb, and Groupon, among others.)

    Read More »
    By: EB Boyd

  • leadership

    Gilt Groupe Founders Reveal How Their Booming Brand Keeps Its Air Of Exclusivity

    The massive online shopping business still makes users feel like they're let in on fashion's best kept secret. Here's how.

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    By: Alexis Maybank and Alexandra Wilkis Wilson

  • technology

    How Lego's Great Adventure In Geek-Sourcing Snapped Into Place And Boosted The Brand

    A second product from Lego's crowdsourced Cuusoo project--the Japanese asteroid reconnaissance spacecraft Hayabusa--is scheduled for release on March 2. The venerable toy company may never be the same.

    Read More »
    By: Matthew Kronsberg

  • leadership

    Getting the Love You Want

    With Valentine's Day on the horizon, don't you think it's time you learn to get the love you want from your customers?

    Read More »
    By: Shawn Parr

  • leadership

    Customer Loyalty and Retention

    In the book titled, Double Digit Growth author Michael Treacy identifies a handful of factors that have been associated with double digit growth. One of the factors is customer retention.  Probably, not a surprise to most of you. However, the question is how do you retain customers and which customers do you retain?

    I, for example, tend to be brand loyal.  For some unknown reason to me, I believe that if I purchase products of the same brand the products will be compatible with one another. Read More »

    By: Dan Feliciano

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