While some companies do make revolutionary products, your best bet is to create amazing customer experiences, says Nick Friedman, president of College Hunks Hauling Junk. You do that by focusing not on your customers, but your employees.
Office Depot North American President Kevin Peters went undercover and visited more than 70 stores in his quest to answer one simple question from customers.
Have you ever tried to reach a human being at Google to fix a problem? It's impossible. Here's a real scenario that we hope provides Google with the opportunity to improve their processes.
A growing group of customer experience professionals are working hard to make some of life's most frustrating experiences not just tolerable, but delightful. While customer experience isn’t a new concept, organizations are just starting to formalize the people, processes, and technology to make it all happen.
In a downturn, your company doesn't have to outrun the economy. You just need to outrun your competitors. That's why earning their trust is even more important in tough economic times; here are four solid steps to get started.
Massive amounts of data now being generated require a new, more scientific approach to managing businesses. How to take a page from evidence-based medicine and make data work in your favor.
