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SALE   |  Comment

Close Too Quick and You Lose Profit

Striving to build a long-term sales career... Build a solid relationship with the customer instead of going for the quick close. READ»

BUSINESS   |  Comment

Please and Thank you

Why don't enough people in this world use the two easiest, and most impact-ful words in our language? READ»

Ivan Glickman
CUSTOMER   |  3 comments

Feldenkrais: The slow road to success in the fast lane

I just attended an introductory workshop on the Feldenkrais Method. The movements are slow. Very slow. In fact, in a typical "lesson", you move a limb just the tiniest amount, maybe an inch or less, then move it back. Then compare how ...READ»

Ivan Glickman
CUSTOMER   |  6 comments

Megabank Miscalculations: Still treating people like numbers after all these years

Last week in my post about coupon clippers I posted a photo of a sign I came across in Georgia. Once more with feeling: Smile Call customers by their names Thank them for their businessWe all recoil from cheesy and insincere ...READ»

att
AT&T   |  Comment

Dept. of Justice May Investigate AT&T over iPhone Deal

The unusually long contract between Apple and AT&T for the sale of the iPhone may prompt the Department of Justice to look into charging large telecom providers with anticompetitive practices. According to the Wall Street ...READ»

CLIENTS   |  5 comments

How to Build Trust & Develop Relationships with Clients and Employees That Last a Lifetime

If you want your customers to remain loyal... If you want a stronger team at work, you have to build a foundation of trust. Here are 4 Ways to Build Trust, Gain Loyalty & Retain Employees and Customers for Life. READ»

GOALS   |  3 comments

How to Achieve Your Goals with 100% Success Every Time

Four sure-fire ways to achieve success at almost anything every time without failure... READ»

ECONOMY   |  Comment

Holding on Price in a Down Economy

Learn how… maintaining your pricing integrity in a down economy is truly a winning strategy because, in the end, profit margins are higher, the ability to service a customer is better, and the confidence of the salesperson is greater. READ»

Ivan Glickman
CUSTOMER   |  3 comments

New York, New York: If can make it there, I'll not make it elsewhere

Update 8 Aug 2009: The decline of New York's garment district courtesy of the New York TimesStart spreading the news, I'm investing todayI want to be a part of it - New York, New YorkThese vulturous CEOs, are going awayBanished from ...READ»

Ivan Glickman

The Longest Line in NYC: Women for Hire Job Fair

We interrupt this program for a report from the cold, hard pavement outside your window. WATCH MOVIE if you can bear to ... A jobseeking friend invited me to join her at a Women for Hire Career Fair at the Sheraton New ...READ»

Ivan Glickman
PAYCUT   |  5 comments

The Recession Ripple Effect: A little pay cut goes a long way

"Ask not what your country can do for you, but what you can do for your country."   If ever there was a time to seriously ask yourself that question, cobwebby nostalgia aside, it's now.   This story: ...READ»

Ivan Glickman

When good news is good news: A Hudson River plane crash in a recession

It's been almost a month since newly wikified Chesley B. Sullenberger III (one of the guys in the attached photo, don't mind which) executed a perfect duck dive. And unless cross-haired by a man in a tweedy peaked cap, ducks always ...READ»

Ivan Glickman
CUSTOMER   |  Comment

Obamabilia: Royalty-free "Kind Eyes" Already Stimulating the Economy

YOU SHOW me yours, and I'll show mine. My Obamabilia, that is. I just watched a CNN story on the Mt McKinley-sized dune of opportunistic landfill featuring Obama's face, "with kind eyes," according to an ad for ornamental plates. I ...READ»

Ivan Glickman
CUSTOMER   |  Comment

That Island Caretaker Job: Floating great ideas when the water's rough

Pictured: Why would anyone want to smurf it up on a tropical island when there's important brainstorming to do? ... you mean this is real pineapple in my pina colada?   The Galfromdownunder's Submission  or click ...READ»

Ivan Glickman
CUSTOMER   |  1 comment

Twitter: More than a twivial pursuit

Twice a day my phone emits a little Bewitched-like brrrring. I don't bother checking it, because I instantly know who it is - and where they are. The "who" is Rickshaw Dumpling, a Chelsea restaurant I've patronized more times ...READ»

BUSINESS   |  Comment

A Few Thoughts About Marketing

Regardless of how the economy is doing, you should employ the following concepts into your business. In good times it can make your clients rave about you to everyone. In difficult times they will not only increase your referrals, but ...READ»

CUSTOMER   |  Comment

5 Discount Travel Secrets Orbitz, Travelocity, and Expedia Don't Want You to Know

5 Travel Secrets... if you want to hold onto more of your cashREAD»

pie
CUSTOMER   |  1 comment

Half Price Food Before Close: Chasing the Charitable Choux

GOODONYA!That's Aussie for "good for you" to Joe and Chris Miller of Platteville, CO, for letting people help themselves to the leftovers on their harvested field.In a 'bring your doggy bag' of epic proportions, the invitation ...READ»

glacier
CHANEL   |  3 comments

Is the Times Travel Section Tone Deaf?

The "Travel Winter 2008" issue of the New York Times Style Magazine features imagery of our rapidly melting polar caps. The photospread of the grand scenery is juxtaposed with luxury items such as $6845 black and white pelt of a mammal formerly known as endangered or a $3195 Chanel bag.READ»

ADVERTISING   |  Comment

Don't Make the Same Mistake as I -- Protect Your Small Business from a Customer's Bankruptcy.

More years ago than I’d like to admit, I owned a small advertising and public relations business.  When I say small, it was just a few freelancers and me, but that didn’t deter me from going after the big fish.  Nope.  And I ...READ»

Ivan Glickman

Barack Obama and the Power of Positive Discrimination

 Obama's victory was not just about color - it was all about color. Whether you're black among white, gay among straight, blind among the seeing, one-legged among bipeds, your difference can  become your biggest asset. In a world ...READ»

joe-the-plumber
BICYCLE   |  Comment

Plumbing the Depths of Joe the Foreign Policy Expert

WITH THE non-American speaking world marveling at how a would be pipe fitter (to give Google a whole new phrase to index) is doing a real life Chauncey Gardener, let's stop taking his pontifications on foreign policy so seriously, and ...READ»

lynette-chiang
CUSTOMER   |  3 comments

What the world needs now is ... Soft Capitalism

While meandering around the Murray Hill district of Manhattan,  I was stopped dead by an intriguing sign: "Sal Anthony, famous Italian chef, has gone raw!" An Italian Chef going raw? Is that like a Chanel shopper going ...READ»

Lynette Chiang
AIRLINES   |  Comment

Lessons from an ice-cream lid: 1. Find out what the people want 2. Give them a lot of it

I understand we're heading for a recession. Down the street I see triple gelatos being passed over countertops. Cupcakes, judging from the crush at Billy's Bakery last night, are waddling out the door in threesomes. An upscale ...READ»

Ivan Glickman
CRITICISM   |  Comment

On not biting the feedback that feeds you

"Patronize your local, even if it's a little more expensive. Otherwise, one day, it won't be there." My mother's words, which I've adhered to for years, even when relatively skint. But do you "support ...READ»

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