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  • leadership

    Small Businesses Connecting with Customers on Multiple Fronts

    Small business owners who say their number one concern is attracting new customers seem to be making the right moves to address that concern according to a new survey.

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    By: Eric Groves

  • leadership

    Open Rate: It's About The Content. Duh

    By providing great content to your email subscribers, you can improve your open rates and get people sharing with others, either by forwarding or through social media channels. And it doesn’t have to be a "deal"--just make sure the content is useful to the recipient.

    Read More »
    By: Eric Groves

  • leadership

    New SCORE Site Helps Coach Small Businesses

    SCORE has now made it even easier for small businesses to get help through a new website called e-Business Now, which promotes workshops, how-to guides, events, and more.

    Read More »
    By: Eric Groves

  • leadership

    GroupMe the Winner at SXSW

    After spending a couple days at SXSW, my theory that there's a social app for everything is confirmed. While 99% of these social apps seem to add to the chaos of online living, one stood out as simplifying things: GroupMe, a free service that facilitates group texting and allows users to maintain relationships in clusters as well as one-to-one communications.

    Read More »
    By: Eric Groves

  • leadership

    What Barriers to Small Business Success Would You Knock Down?

    The U.S. Small Business Association (SBA) is putting on an eight-city tour dubbed "Startup America: Reducing Barriers Roundtables," featuring senior officials from the Obama Administration, to get the public's input on how government can reduce barriers and be more supportive of innovation and entrepreneurship.

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    By: Eric Groves

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  • leadership

    Spurring Business on a Snow Day

    Here in the snow-bound New England, we've had so many weeks of consecutive storms that the only happy small-business folks are the snow plow operators and roof shovelers. But a few savvy marketers are turning to email, social media, and mobile marketing to lure in snow-weary customers.

    Read More »
    By: Eric Groves

  • leadership

    2010: The Year Social Went Viral

    As the sun sets on 2010, it's amazing to look back and see how social media has impacted all areas of marketing. Marketers have finally figured out that yes, social media can help drive business--if you do it right.

    Read More »
    By: Eric Groves

  • leadership

    Save Money and Roll Your Own Groupon-style Offer

    Groupon's benefits are many: It has a great system in place for promoting deals offered through its many local sites, the transactional systems to handle the influx of deal buyers, and such deals can drive hundreds of new customers to a business. But, what if you don't have the margins to pay 50% of the deal's revenue to Groupon on top of offering a steep discount on your products and services?

    Read More »
    By: Eric Groves

  • leadership

    Allocating Resources to Help Small Business Grow

    Tthe issue of figuring out how to allocate resources (time and money) for most small business owners hinges on two questions: One, where is my revenue coming from next month? And two, what's the best source of new customers to keep my business growing?

    Read More »
    By: Eric Groves

  • leadership

    The Power of Coaching

    With the World Series underway, the Texas Rangers' Cliff Lee is standing in the spotlight as one of the top pitchers in baseball. But it was only three years ago that he was sent down to the minor leagues for a refresher. And in 2008, he won the Cy Young Award as the best pitcher in the American League. Even the best of the best need a little coaching now and then.

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    By: Eric Groves

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