The U.S economy may be in shambles, but for the movie industry, the next two months seem to signal a nice upsurge. Not only does the most universal form of escapist entertainment tend to fare especially well during economic ...READ»
Last week I had two quite distinct experiences with the customer service offered in retail stores. In the first store , I was looking at the video cameras, because it would be nice to have a videoblog as well, isn’t it?I was ...READ»
It's time to review the new set of skills people of all ages require to succeed.
After my son told me recently he couldn't find one of his favorite books and that I should, "order another one online," he climbed into my office ...READ»
Multiple Oscar-winner Oliver Stone may be adapting new tones as a filmmaker, but he has certainly not lost his ability to surprise those who claim to understand his style and artistic motivations. After the director adapted a ...READ»
The financial crisis is taking all the headlines. Not only in the news, but also ‘the men in the street’ is talking about it. This is quite understandable; given the impact it has on every individual. Whether you lost your job, ...READ»
If you can't fathom how Twitter can help your company, read on.
When a student opened fire on the Virginia Tech campus last year, the school had no systematic way to alert those in harm's way. In the days that followed, ...READ»
All the news media are having a very busy time. The election for the next world leader, the credit crunch and at a distance the climate crunch. There is so much happening and it is very unclear what the outcome will be.This creates ...READ»
The idea of comparing Barack Obama to Paris Hilton may be preposterous, but the Democratic Candidate's status as a full-fledged cultural icon is undeniable. While Che Guevara used to be the most likely political figure to end up on an ...READ»
I just finished reading the new book from Thomas Friedman, Hot, Flat and Crowded. It is a real eye opener and not for those with a weak heart. After the credit crunch, he says we are very close to the climate crunch. He makes it ...READ»
In any service industry the product (i.e.the service) which gets delivered to the customer is the person who delivers the service. The quality of the service is perceived through the behaviour of the person who delivers. So, if ...READ»
I'm a voracious learner. In addition to reading magazines, books, blogs, tweets, and faces, I persistently look for patterns, connections, anomalies and what's new. I tolerated school only because it was where my friends were and ...READ»
Last Sunday's Emmy awards, like the night's big winner, Mad Men, failed to attract the desired fan attention; at 12.2 million viewers, the awards show's ratings were the worst since 1990. But unlike the decorated and critically ...READ»
There is no lack of articles and pundits to remind business leaders that innovation, and thereby, creativity, remain the critical capacities that divide winners from losers in this ongoing, fast paced global economy. Usually, these is ...READ»
Last week my friend from New York arrived in Amsterdam. The checking out lasted longer than other flights who arrived earlier. So I called her and asked what the problem was. It appeared that 2 containers of luggage were ...READ»
In its new TV ads <a href="http://www.youtube.com/watch?v=oWk8ouioXgE"> (view here) </a>), Microsoft finally delivers its answer to the "coolness" factor, of which Apple has so deftly commanded ...READ»
Creativity, and its coveted byproduct, Innovation does NOT result from an event. Sustained innovation accompanies a culture of innovation. Pixar is one company that has consciously created a culture of sustained innovation. Their ...READ»
Earlier this week, I attended the New York premiere of filmmaker Joanna Rudnick's first-person documentary, In the Family, at the Paley Center for Media. Scheduled to run on October 1st on PBS, the film chronicles Rudnick's efforts to ...READ»
I did ask that question to several specialized groups in innovation. The common denominator in the answers is that innovation is the responsibility of a team. No single person should hold that responsibility. But this is the phase ...READ»
When Disturbia, the pre-Transformers Shia LaBeouf-vehicle hit theaters last year, most critics made reference to its similarities to Hitchcock's universally hailed Rear Window. Both featured a murderer next door, an intently curious ...READ»
There is a lot been written about the importance of the experience economy. That what really counts is the customers’experience. When we are talking about the customer, who is really the customer in a service environment?In ...READ»
In what major aspect is service innovation different from product innovation? The idea-phase is practically the same for both. Without people proposing new ideas, not much is going to happen. This is also the phase in which ...READ»
I recently paid a visit to the P.S. 1 Contemporary Art Center in Queens that, through the summer, has hosted an exhibit entitled Arctic Hysteria: New Art from Finland. As a native Finn, I generally consider it my patriotic duty to ...READ»
Recent research by Kelly Services in 33 countries indicates that 29 percent of the employees perceive their work as unhealthy. One in eight (13 percent) employees report being sick, while they actually are not. Employees report ...READ»
With the early success of the newest Jonas Brothers album, the American teen idol--as opposed to kid idol--has finally dusted itself off. So-called bubblegum pop last ruled in pre-9/11 and pre-TMZ America, when high schoolers still ...READ»
Off-Off Broadway is the perpetual underdog of New York's arts scene, but to a non-theater aficionado, exploring the wide-spanning thespian scene beyond Broadway can easily feel intimidating--like sitting away from the hipster kids' ...READ»
