Bill Moggridge, cofounder of Ideo and director of Cooper-Hewitt,
National Design Museum, has a suggestion for anyone designing a phone:
"Put on a thick pair of gloves and try to operate the cell phone. If you
can successfully do it with that thick pair of gloves on, it's probably
going to work for the person whose hands don't work quite so well."
Empathy isn't an obvious job requirement for a designer, but it will be
at the heart of this biannual conference of universal-design advocates