In the October issue of the magazine FastTalk, Fast Company interviews six political strategists to learn about how they study what you eat, drive and where you shop - and how this is making them more efficient at predicting how you ...READ»
I’d say that if it were, the question could almost be anything these days. We want, no we demand to exact it from others - colleagues, sometimes spouses, and most definitely companies as represented by their customer service ...READ»
You do that without knowing it. You have a favorite restaurant, club, or gym based upon intangibles. You really like it there because it gives you that something extra you have come to expect of that place.
What would you do ...READ»
You do that without knowing it. You have a favorite restaurant, club,
or gym based upon intangibles. You really like it there because it
gives you that something extra you have come to expect of that place.
What would you do if ...READ»
Being constantly in contact with people who call or write because they have a problem can be a stressful job. When I gave customer service reps the chance to speak up about their experiences, they talked without inhibitions. ...READ»
Customer service and brand marketing are rapidly converging. With the help of social media and courtesy of greater competitive forces, most companies are now finding that the experience of their brand is one of if not the ...READ»
You do: your product, your people, your process and your expertise. THEN it's time for the customer. This kind of thinking will kill the company you work for and it will make your job meaningless.
This is not simply the contrarian ...READ»
