How current is your firm's crisis communication plan?

Talk about irony: All these ways to communicate may hurt our ability to do it effectively.

A screwup doesn't have to ruin your life, assuming you respond in smart and creative ways. Tips for turning your fumbles into successful turning points.

In her new e-book, soap critic Lynn Liccardo writes about the culture of decision-making that facilitated the end of long-running daytime drama "As the World Turns." What could marketers and corporate communicators learn from where the show went wrong?

a maslansky luntz + partners initiative in collaboration with the Kantar Media’s Campaign Media Analysis Group and SquareOff

If HR rings you, call back quickly. If you email or text, the gig might be gone.

You know how annoying it is when you can tell someone's just waiting to talk when you're talking to them? If you want anyone to like you, ever, don't be that guy.

Three tactics for turning social-media fueled haters' antics against them.