Showing empathy is one of the keys to building great relationships and better communication. But how do you get personal without overstepping your bounds? Here's a guide for striking the right balance.
"I can't teach you about the tactics and mechanics about the work that you do," the author and entrepreneur recently told a rapt crowd, "but I can talk to you about the leverage that's available to you."
Potential clients and colleagues are not looking to what you have done, but to how you are shaping the future. This is critical because it forces us to change how we see our jobs, our daily work and how we measure our success.