'Joe the Plumber' and William Ayers got more air time than Henry Paulson or Ben Bernanke during last night's Presidential Debate. That was a missed opportunity.READ»
If you like your political news (and bile filled commentary) in easy to digest, 140 character long chunks, then you are living in the best of times. Twitter, the micro-blogging site previously best known by techno-narcissists, has ...READ»
The financial crisis is taking all the headlines. Not only in the news, but also ‘the men in the street’ is talking about it. This is quite understandable; given the impact it has on every individual. Whether you lost your job, ...READ»
Most people would be amazed at how much we can really do ourselves if we only take the opportunities in front of us. You don’t have to know all the answers, but if you keep asking the questions, you will get closer.
This is ...READ»
All the news media are having a very busy time. The election for the next world leader, the credit crunch and at a distance the climate crunch. There is so much happening and it is very unclear what the outcome will be.This creates ...READ»
I just finished reading the new book from Thomas Friedman, Hot, Flat and Crowded. It is a real eye opener and not for those with a weak heart. After the credit crunch, he says we are very close to the climate crunch. He makes it ...READ»
In any service industry the product (i.e.the service) which gets delivered to the customer is the person who delivers the service. The quality of the service is perceived through the behaviour of the person who delivers. So, if ...READ»
Rod Collins is the former Chief Operating Executive of Blue Cross Blue Shield Federal Employee Program, the largest private health insurance account in the United States, a $20billion business.Today Rod works with organizations that ...READ»
Last week my friend from New York arrived in Amsterdam. The checking out lasted longer than other flights who arrived earlier. So I called her and asked what the problem was. It appeared that 2 containers of luggage were ...READ»
Steve Denning is the world leader in organizational storytelling. He has written five books on the subject. The Financial Times chose his book, The Secret Language of Leadership, as one of the best business books of 2007, and wrote: ...READ»
I did ask that question to several specialized groups in innovation. The common denominator in the answers is that innovation is the responsibility of a team. No single person should hold that responsibility. But this is the phase ...READ»
Harvard Business School Professor John Kotter is a world-class authority on change leadership. He has written 12 books, each making substantive contributions to the field. His exposure to 100s of organizations provides powerful ...READ»
There is a lot been written about the importance of the experience economy. That what really counts is the customers’experience. When we are talking about the customer, who is really the customer in a service environment?In ...READ»
Citing a quote from 19th century writer Thomas Carlyle, Bud Bilanch talks about learning after your formal years of study are finished in his new blog. I admire the concept that it is the books you read and the study you do after ...READ»
In what major aspect is service innovation different from product innovation? The idea-phase is practically the same for both. Without people proposing new ideas, not much is going to happen. This is also the phase in which ...READ»
The Bison Group, a team of U.S. Marines turned business professionals, the dominant and domineering provider of team building maneuver course-management programs for the business marketplace, has become the military style training ...READ»
Recent research by Kelly Services in 33 countries indicates that 29 percent of the employees perceive their work as unhealthy. One in eight (13 percent) employees report being sick, while they actually are not. Employees report ...READ»
Harvard prof John Kotter is one of the foremost authorities on change leadership. I thought it would be interesting to apply Kotter’s eight-step process for implementing successful transformation to our two candidates for ...READ»
In 1999 I was Communications Manager for the World Bank's enterprise resource planning (erp) initiative. We were gutting over 100 disconnected systems and replacing them with a single real-time application.
At the behest of ...READ»
“With every deed you are sowing a seed...” - Ella Wheeler Wilcox (1850 - 1919) writer, poet, journalist
John C. Maxwell offers these observations about planting seeds. It all is about giving value before you ask for ...READ»
I just finished reading an article on Cleveland.com about a small business overcoming a challenge between business partners.
http://blog.cleveland.com/business/2008/08/not_ending_partnership_sooner.html
The business ...READ»
TheThe Bison Group ® Corporation has announced the integration of the “Process of LeaderShaping” initiative – a framework that identifies the behaviors (Organizational Behavior) and influences (Transformational Leadership) ...READ»
Okay so the Spice Girls are nothing if not old pieces of pop culture that 90's kids will look back on and say, "I can't believe we listened to that." Still, for some reason their first hit Wannabe was so played out I hear ...READ»
Radical innovation is going to be a critical component in a leader’s
toolkit in the future, and this does not mean that you “try to
innovate” over a week-end brainstorming retreat. True innovation
happens by disrupting the ...READ»
