change

HEALTH CARE OR HEALTH BUSINESS?

  The New Year started with a challenge. My mother had to go into the hospital urgently. On New Year’s Day I phoned the doctor on duty, because her condition was worsening fast. Fortunately she came rather fast and after my ...READ»

The Brand Called President

Will President Obama Change Government the Way Candidate Obama Changed Campaigning?READ»

The Journey into the Greatest Test of Character – Leadership

For most would-be business and organizational leaders, the road to authoritative service begins at The Bison Group’s “Center for Integrative Leadership and Change (CILC)” in Philadelphia, PA., where participants find out if they’ve got what it takes to become agents of change – both personally and professionally.READ»

Executive Temperament

Recently, an article was published in Time Magazine discussing the importance of temperament of the two presidential candidates http://www.time.com/time/politics/article/0,8599,1850921,00.html. I found the article intriguing in two ...READ»

LeaderShaped by Christ: My Outward Reform Began My Inward Renewal!

When Jesus caught his disciples arguing about who among them was the greatest, they felt embarrassed, but Jesus didn’t rebuke them or wanting to be great. He simply gave them an unexpected formula: Be a servant! Do you know this formula? Are you willing to change? Are you willing to exhibit humility, wonder, honesty, innocence, hope, trust and dependence? One Degree of Twelve is my journey into becoming a servant; my rebirth after being “LeaderShaped by Christ.”READ»

Leadership During Economic Turmoil: Q&A With Ram Charan

With top executives heavily criticized for their hand in the economic downturn, those still in leaderships positions are now charged with saving their companies. They even have to come out of this recession much stronger and more ...READ»

• 10 Rules of Effective Brainstorming
• 8 Skills of People Who Perform

CUSTOMER SERVICE: nuisance or added value?

Last month I did fly from Paris to Mexico City, where I was supposed to catch the next flight to Puerto Vallarta. Yes. I needed some sun and warmth…. While we were already boarded in Paris and waiting to take off, the message came ...READ»

Visionary Leadership

A visionary leader perceives challenges and growth opportunities before they happen, positioning people to produce extraordinary results that make real contributions to life. I have begun working with a select group of people ...READ»

Why Workplace Politics Charts the Path to Build GREAT Teams and Performance

When most people hear the phrase “organizational politics,” they react very negatively. They see politics in the workplace as forming clicks and another way to keep those who go against the status quo labeled as an outsider. ...READ»

For the environment………

In most hotel rooms you will find a card in the bathroom, which says: ‘Together we can contribute to improving the environment. We should avoid unnecessary use of water or detergent. If you leave your towel in the bathtub, we ...READ»

A Bailout We Can Build On

With a grim jobs report, a hinky stock market and a deal for auto executives still on the table, America's mayors may be offering the best bailout plan around.READ»

Can Good Design Save Detroit? Again?

The Big Three Automakers managed to hand in their loan papers to the Bank of Congress without getting their hands slapped again. But what they really need to do is make cars that people want to drive.READ»

Creating Authentic Engagement for Change

Most of my work is with senior managers and executives, helping them to implement large-scale change using participation and engagement to create buy-in and support.There are three conditions that require change leaders to shift from ...READ»

The Inner Journey of Leading Change

Change leadership starts within, requiring a commitment to self-transformation. Are there conditions that make this kind of inner work especially effective? What activities are most powerful for genuine inner transformation? Is this ...READ»

Dying for Compassion

Dr. Irv Rubin has been leading change in the healthcare industry for 35 years. I spoke with Irv recently to learn more about his approach, and in particular why he chose to write the novel, Dying for Compassion.  Here is what he ...READ»

CUSTOMER SERVICE: DIFFERENTIATOR OR NUISSANCE?

Last week my car had to have maintenance. I went to a general service provider, so not a brand dealer. They are located close to where I live, the pricing is excellent and the quality is very good.But the best reason to be their ...READ»

INNOVATION: WHERE TO START?

The current state of the economy is ideal for making a fresh start. There is so much changing inside and outside of the organization that you need to formulate an adequate response. It was SusanJeffers who said: “if you do what you ...READ»

Brand Obama Thrills Broadcasters with Record Ad Spend, But Cheap Video and Democracy Are the Big Winners

It may be silly season for the Presidential campaigns on television until Election Day, but the Brand Called Obama has been brought to you by the internet.READ»

• The Brand Called Obama
• How to Build a Brand Like Obama

The Power to Convene and Set Context

While working at the World Bank as a Knowledge Analyst in the late 90s I witnessed a significant change in how knowledge was amassed and applied for greatest impact. Previously, the emphasis had been on certain individuals, those ...READ»

Reader Generated Economic Indicators - How *You* Know We're Hosed

Also known as the "'I'd Gladly Pay You Tuesday for A Gewurztraminer Today' Index", an eagle eyed trend watcher spots an alarming spike in cash-strapped oenophiles.READ»

I'm Rich As Hell And I'm Not Going To Take It Anymore!

In a rant that would make Howard Beale proud, a hedge fund manager cashes in, drops out, and takes a swipe at AIG, Lehman, Bear Sterns, Harvard MBAs and Congress on his way out the door.READ»

RETAIL AND SERVICE

Last week I had two quite distinct experiences with the customer service offered in retail stores. In the first store , I was looking at the video cameras, because it would be nice to have a videoblog as well, isn’t it?I was ...READ»

Reader Generated Economic Indicators - How *You* Know We're Hosed

The Used Car Index: When car dealers start trying to make up their losses in volume, be afraid. Be very afraid.READ»

Manic Monday: The Financial Markets Are Unpredictable. Human Nature, Less So.

Bernanke speaks, AIG parties, McCain cries socialism, while the ranks of the wicked, greedy and shameless continues to grow. Given all the credit market drama, I can’t help but shake the feeling that a little penance might go a long way.READ»

Inspiration by Design: A Journey Through Cancer with Paper and Glue

Artist Victoria Behm has chronicled her breast cancer ordeal in two achingly funny illuminated manuscripts, and shared them online. "I feel better now than I have since everything began," she says.READ»

• A Breast Cancer Notebook