change management

Up and Coming Indian Cities for Outsourcing

BY Anupam MukerjiThu Mar 29, 2007 at 7:08 AM

Outsourcing consulting firm Alsbridge has compiled a list of India’s top five up and coming cities for setting up outsourcing centers. A multitude of reasons ranging from infrastructure breakdowns to rising salaries and turnover ...READ»

CHANGE MANAGEMENT | Comment

Was Captain America Sacrificed on the Alter of Global Business?

Thu Mar 29, 2007 at 1:37 AM

Was the recent “death” of Marvel’s Captain America (reported by the AP on March 7) a bit of comic book ethnic cleansing? Less than two weeks after the surprise death of this superhero created during World War II to embody the ...READ»

CHANGE MANAGEMENT | 3 comments

Urban Evolution

BY John N. PasmoreMon Mar 26, 2007 at 2:23 AM

People don’t have to buy what big business sells. The music business knows this all too well. What still sells is honesty and great beats. There is little of that on MTV and less on major-label Hip Hop. But “little” isn’t the ...READ»

CHANGE MANAGEMENT | Comment

The Heat is on Indian Call Centers Yet Again

BY Anupam MukerjiThu Mar 22, 2007 at 1:06 PM

Indian call centers are in the news again, and yet again it’s for the wrong reasons. Faced by increasing customer complaints on quality of call handling in Indian call centers, a number of large British firms are shifting their ...READ»

CHANGE MANAGEMENT | Comment

A Daily Dose of Urban

BY John N. PasmoreSun Mar 18, 2007 at 11:33 PM

Record business analogies flew fast and furious as some very successful names in the music business were preparing to apply well learned lessons in marketing and brand creation to the then burgeoning on-line appetite for Hip-Hop ...READ»

CHANGE MANAGEMENT | Comment

India Is Where the Heart Is

BY Anupam MukerjiTue Mar 13, 2007 at 2:31 AM

It’s the annual placement season in Indian business schools. To nobody’s surprise, starting salaries of fresh MBA grads continue their northward ascent, breaking new grounds and creating new records. However, an interesting trend ...READ»

CHANGE MANAGEMENT | Comment

The Beautiful Business of Veronica Webb

BY John N. PasmoreSun Mar 11, 2007 at 8:05 PM

Veronica Webb is one of the most notable names of a very small group of women who were supermodels, a now extinct type of fashion model who once dominated the business. As it goes with models, the core of her notoriety hung on her ...READ»

CHANGE MANAGEMENT | 7 comments

Hip Hop History: An Interview with Vibe Magazine Publisher Len Burnett

BY John N. PasmoreSun Mar 4, 2007 at 3:15 PM

Hip hop was king. The year was 1999. Hip hop became American pop music and it did so on the back of a willing media. The music’s ascendancy was ushered in on the back of one very important magazine, Vibe. The Source was the bible ...READ»

CHANGE MANAGEMENT | 2 comments

Grover Goes Global

Sat Mar 3, 2007 at 4:30 AM

In its new fund-raising campaign, Sesame Workshop, the non-profit organization behind Sesame Street, is highlighting its role in the global media marketplace: it calls Sesame Street the “longest street in the world – a boulevard ...READ»

CHANGE MANAGEMENT | 7 comments

Who Made Urban

BY John N. PasmoreFri Feb 23, 2007 at 9:37 PM

Urban culture is a something we've all heard about for a long time. But who created it? And what is it? Largely "urban" means African American. But it us used to refer to some cultural trend (music, fashion, political, etc) that ...READ»

CHANGE MANAGEMENT | 3 comments

What Does It Take to Aim Low

BY Anupam MukerjiWed Feb 21, 2007 at 10:24 AM

Is the lower end of the consumer segment really profitable? If yes, why are so few brands pursuing it? What does it take to make this segment really work for your brand? This is a sample of emailed questions I received to my previous ...READ»

CHANGE MANAGEMENT | 6 comments

The End of Print?

BY John N. PasmoreThu Feb 15, 2007 at 11:22 AM

The Internet continues to transform the way we think and interact with content. Unless you’re a magazine. To say that magazines have struggled in this Electronic Age is falling well short of the complete story. Yes there have been ...READ»

CHANGE MANAGEMENT | Comment

Aiming Lower to Hit the Bull's Eye

BY Anupam MukerjiTue Feb 13, 2007 at 7:36 AM

Among the most striking advertisements on Indian television lately has been a series of ads launched by cell phone maker Motorola, advertising their low-end ‘Moto Flip’ model, available for as little as 1,700 rupees ($37). While ...READ»

CHANGE MANAGEMENT | 1 comment

Black Books

BY John N. PasmoreWed Feb 7, 2007 at 9:57 PM

On the surface book-selling seems sleepy. But just recall O.J. Simpson’s recent tome which cost publishing titan Judith Regan her job at Harpers Collins and suddenly it’s a blood-sport. Ethical questions aside, his book would ...READ»

CHANGE MANAGEMENT | 1 comment

India: Rough Passage or Smooth Sailing?

Thu Feb 1, 2007 at 7:57 PM

India has been in the news a lot lately. Whether it’s the cast of the UK TV show, Big Brother, being accused of racism towards the only Indian on set; or India’s Tata Steel buying Corus, the Anglo-Dutch steel group for $13.7 ...READ»

CHANGE MANAGEMENT | Comment

Oscars Go Global - Boston Globe Does Not

Wed Jan 24, 2007 at 10:34 AM

The irony is inescapable. The teaser headline at the top of today’s Boston Globe boldly declares: “Oscar Goes Global.” Unfortunately, the Globe is heading in the opposite direction. Buried several sections deep is a story ...READ»

CHANGE MANAGEMENT | 3 comments

India Reported

BY Anupam MukerjiTue Jan 23, 2007 at 5:16 AM

During a recent week-long business trip of South-East Asia, one of the things I looked forward to was to see how the local media reports on India. Naturally, I expected Indian IT and outsourcing to hog most of the limelight. I would ...READ»

CHANGE MANAGEMENT | 1 comment

Global Voices - Listen to the Global Marketplace

Wed Jan 17, 2007 at 2:53 PM

Many Americans are at a disadvantage when it comes to the global marketplace. The US is increasingly insular – even when something looks “international,” it was often created with us in mind (usually by other Americans). ...READ»

CHANGE MANAGEMENT | Comment

What does it take for a company to change its financial karma?

BY Jory Des JardinsMon Jan 8, 2007 at 11:12 PM

Last week I wrote about how companies that don't invest in people don't grow, using advice that an unemployed friend provided about trusting in the flow of money. This is a bit of a "no duh" conclusion--one of the first rules of ...READ»

CHANGE MANAGEMENT | 2 comments

Make 2007 Your Year to Go Global

Mon Jan 8, 2007 at 10:01 AM

Peter F. Drucker presciently said, "in about five years, there will be two types of CEOs: those who think globally and those who are unemployed." Given the rapid pace globalization has achieved, it seems Mr. Drucker was only ...READ»

CHANGE MANAGEMENT | 7 comments

Facing Low Cost Competition?

BY Anupam MukerjiThu Jan 4, 2007 at 6:58 AM

What do you do when a business that you have built over decades is threatened by low cost competition from across the border? What do you do when you find your customers, even those who you thought were your most loyal, desert you at ...READ»

CHANGE MANAGEMENT | 1 comment

Strong business growth indicators: Revenue, retention, and karma

BY Jory Des JardinsTue Jan 2, 2007 at 8:50 PM

Even when a close friend of mine, an entrepreneur, was jobless and broke, he offered to pay for our dinners together. Initially I refused; if I'm employed, I argued, and I have an income, I should be the one to pay for dinner. On ...READ»

CHANGE MANAGEMENT | 7 comments

Usability in India, Usable Everywhere

BY Anupam MukerjiWed Dec 20, 2006 at 8:51 AM

If you thought, India is just about techies writing code and agents taking calls, think again!!! Indians with a diverse set of competencies are helping American technology firms make their products look better and feel smarter. While ...READ»

CHANGE MANAGEMENT | Comment

To What Extent This Autonomy?

BY Jory Des JardinsWed Dec 13, 2006 at 7:49 AM

How much workplace flexibility can we handle? I help run an organization that is almost entirely virtual. My partners and I live on opposite ends of the Bay Area, so we plan in-person staff meetings only once a week, in the middle ...READ»