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Kenan Samms

Work/Life: Is the Cutback on Business Travel Cutting Into Business?

 Business travel is the oil that lubricates the wheels of business. I've always felt that companies that cut back on travel for business are cutting back on their business's prospects. Now several surveys say that while ...READ»

Kenan Samms

Tracking Web Leads...for Free!

As the fall marketing “season” gets underway, now is a good time to propose some simple and free ideas for tracking web leads.  In many businesses today, the way to create sales leads is to run a variety of marketing ...READ»

Kenan Samms

Work/Life: Take My Breathe Away

I'm sure it comes as no news that spending time in a sealed, pressurized aluminum tube at high altitude is probably not the most healthful thing you can do to your body. For that reason, one would think that fliers might have ...READ»

Kenan Samms

Work/Life: Let's Make Fixing the Air Traffic Control System a Priority

It gets pretty cloudy in Juneau, Alaska. Constant overcast, plus the fact that the airport there is surrounded by mountains, has caused many flight delays and cancellations. Fifteen years ago Alaska Airlines (AA) came up with a ...READ»

Kenan Samms

Clarity is King

I have spent the last few weeks reviewing a number of startup websites and I can’t help but notice the same design flaws in most of the sites. Young companies, often started by technologists, are sure that their technology or ...READ»

Kenan Samms

Work/Life: Carriers Need Wings. And Credibility, Too.

Enough is enough. On July 17, I blogged about Ryanair's announcement that it was mulling the idea of requiring passengers to pay to for potty privileges. Ryanair has now topped itself. It now is floating the trial balloon ...READ»

Kenan Samms

Work/Life: Back Up There

Okay, I have a confession. For the past several months I have been a "virtual" road warrior. Like many of you I, too, have been affected by corporate travel restrictions. As a result, today I crossed the jetway threshold for the first ...READ»

Kenan Samms

Work/Life: All A-Twitter About Airborne Pay Potties

Most travel experts think Ryanair's announcement that it is considering charging for bathroom access on the plane was purely a PR ploy. But I think it was more in the nature of a trial balloon. Yes, Ryanair is justly regarded ...READ»

Kenan Samms

“Customer Service” or “Customers Serve Us?”

A follow up to a previous post about customer service - below are a few more experiences that definitely go in the “don’t do” column of how to successfully market your company, product, or service….. Have you ever tried ...READ»

Kenan Samms
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Work/Life: Travel Goes Bing

When Farecast became part of Microsoft's Bing Travel, it instantly became one of my go-to Web resources for business travel. For one thing, its search function is much more logical than that of an online travel agency. For another, it ...READ»

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