business process management

Give me more rewards - I'll feel better about myself

BY Phil Ayres | 05-13-2010 | 9:12 AM | MAGAZINE

When marketing, constantly reinforce how great a customer is if they use your product, and you'll be rich (apparently).READ MORE›

Once upon a time we called it Collaboration

BY Phil Ayres | 03-31-2010 | 11:02 AM | MAGAZINE

Enterprise software companies are making a land-grab in anything 'social'. The rigid, complex world of business process management is trying to get out of its prison of process maps and lengthy analysis and implementation projects. Can it succeed where 'collaboration' software failed?READ MORE›

Has BPM growth stalled with the service sector?

BY Phil Ayres | 03-22-2010 | 1:52 PM | MAGAZINE

Service sector contribution stopped in 2004. BPM grew, but did not explode? Why?READ MORE›

Lean Business Process Management

BY Phil Ayres | 03-17-2010 | 1:26 PM | MAGAZINE

Marketing of methodologies and technologies leads to... nothing newREAD MORE›