Private-sector IT organizations are often known more for pushing back, wearing people down, and never quite achieving alignment with business needs; they'd do well to look to education IT for lessons in how to do it better. READ»
Thirteen months ago, Dell formed a Customer Advisory Panel to gain customer insights as part of a business transformation effort. This month, Dell brought people from the original group back to see if they made progress.READ»
Is world class selling the key to building and sustaining customer relationships? It's not. There's a lot more that comes into play. Let's take a look.READ»
Senior executives often only receive filtered opinions and feedback from the people below them creating disconnects that undermine collaboration and business execution. How can senior executives overcome this problem?READ»
Acer is going to write down $150 million in inventory. Is this merely a business execution problem or a problem with the mass production business paradigm?READ»
In March, I wrote a post about Podio's preparations for launch. So what happened at the San Francisco Launch? Tommy Ahlers, CEO, shared with me the most surprising thing about their San Francisco launch was how the team managed to ...READ»
Too many executives know that business execution, collaboration and productivity aren't what they could or should be. There's plenty of gridlock, angst, frustration and unhappiness to go around. Let's take a closer look at what you should do.READ»
A technology company is undertaking a very novel approach for launching their business in the U.S. The approach reminds me of a scenario that might be employed in Donald Trump's television show "The Apprentice."READ»
Imagine a company with several billion dollars annual revenue relying only on 2 tools to support internal collaboration: the telephone and email. Imagine an extremely locked down IT environment and what that says about trust. Please read on.READ»
Some may have seen the PC World article titled "The Tech Brands You Can Trust." I don't trust the PC World survey data and neither should you. Here's why.READ»
Most project planning tools are so "20th century" and fail to deliver real value. Fast companies need better solutions to manage projects and improve business execution. Here's an introduction to a firm that offers the potential to add real value to your company.READ»
Is it possible a Jesuit priest just might be one of the best chief executive officers Silicon Valley has ever known? Read about Santa Clara University's Father Paul Locatelli, his amazing achievements and, what makes him a standout CEO. READ»
Why did Dell invest in flying in 30 people (a mix of raving fans and those with less-than-favorable experiences) and put us up for 2 nights with great food and accommodations? To learn from our experiences so Dell can become a better company. Read more about the process and my take on what Dell is doing.READ»
Recently, I wrote a Fast Company blog post titled Dell used to be a fast company. Dell found it immediately and tried to reassure me. I must have said something worthwhile as it has led to action on their part.READ»
If your process breaks down and a customer has an experience that is less than what they deserve, tell your customer what you are going to do to make sure no other customer is inconvenienced in the same way.READ»
Everyone is pointing the finger at some other entity to try to deflect liability and blame for this disaster. Here are some ideas about what needs to be done at this point. Please comment!READ»
Leaders either have to figure out how to help their companies solidify their position in a constantly evolving market or run the risk of becoming a victim of that market change. Learn what not to do from one-time market leaders.READ»
