"Mindful" is not a word typically associated with business—but it should be. A mindful corporate culture will value substance over style, and stress single-minded focus over multi-tasking. Most importantly, it will focus on sensing and responding to what customers are doing right now.
Your phone has five sensors. So does your laptop. Soon your pots, your fridge, and even your body will have sensing doodads producing data. Smart companies will use that data. You want to be one of those.
Massive disruption is coming, and the only question is whether your firm is going to cause it or fall victim to it. Here are 7 ways your firm can disrupt its own industry, raising the standards of customer experience and creating new opportunities for growth.