Look across the universe of possible ways you could delight your clients this month. It's easier and less costly than you think. Skip the traditional "drinks and dinner" route and consider these fresh alternatives.
Civility—the way we treat our fellow humans and our comportment—is on everyone's mind these days. Events from Cairo to Arizona have heightened our awareness and frustration. Here are five things you can do to raise the civility standards in your organization.
Some B2B companies are finally awakening from a 2 year hibernation period and pursuing top line growth again. Will you be one of them? If yes, don't ignore these five trends as you finalize your 2011 growth and marketing plans.
A recent article in U.S. News & World Report disclosed that in 2010, airlines have generated $2.1B in additional passenger revenues through clever, and often egregious pricing strategies.
The "pay to breathe, walk or eat" pricing approach is rapidly eclipsing customer service in the airline industry, and customers like me are furious. StarCite, a B2B technology company serving the travel industry, has charted a different course.In this article, CEO Greg Dukat outlines a customer-centric innovation strategy that will surely outlive the airlines' approach.
CEO Chip Conley teaches us four important lessons on preserving your "joie de vivre" when you choose to sell a majority stake of your company to outside investors. His guests and stakeholders should expect more PEAK experiences from JDV in the future.
Google's short-term decision to redirect Chinese searches may feel like a huge commercial meltdown. In reality, they are paving the way for more companies to courageously lead from our values, not our wallets.