Showing empathy is one of the keys to building great relationships and better communication. But how do you get personal without overstepping your bounds? Here's a guide for striking the right balance.
There are subtle aspects of your emailing style that routinely influence the way your messages are perceived, in ways you may not have intended. Learn to identify your own style, and you can use that knowledge to your advantage.
My name is Randa Clay, and I am a designer and marketing consultant with my main focus being design and development for WordPress. Beyond graphic design, my background includes work recommending, coordinating, executing and analyzing marketing initiatives for large brands, such as The Limited, Victoria’s Secret, Goody’s, Express and more. This is my first post on the Fast Company site, and look forward to discussing ways to improve customer relationship management through a well-designed website and blog.