Rumor has it that Apple may have a big product launch ready for the 10th anniversary of its stores--and it could be NFC-enabled tech. It'd be just like Apple to try to revolutionize the shopping experience for everyone.
Every year I travel down to Cali, Colombia to talk about "service innovation." And every time I go someone tells me, "You have GOT to have dinner at Andres Carne de Res." But no one could tell me WHY the experience is so unique. I finally got my chance to confirm that Andres is unlike any other restaurant. Lets break down the restaurant's strategy.