Recently Netflix's Reed Hastings and RIM's Mike Lazaridis have had to do something unusual for big-name CEOs--apologize to customers for major letdowns. We judged the mea culpas of the two business leaders, to guess which one has a better chance at winning back their customers' love. READ»
In an interview, Reed Hastings made a joke that some (humorless and over-sensitive types) have taken as anti-American. He was forced to apologize, but dropped a hint about Netflix's future in the process.READ»
When you make a mistake, it's
best to own up to it sooner than later.
And that is exactly what
umpire Jim Joyce did when he returned to the clubhouse and watched the replay
of his disputed call at first base for what would have ...READ»
After being caught in a series of statements that allowed
and encouraged people to believe he served in Vietnam, even though he honorably
served in the Marine Corps Reserves during that time, Connecticut Attorney
General and ...READ»
