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American Airlines Web Site: The Product of a Self-Defeating Design Process

Designer Dustin Curtis was so disgusted with the American Airlines Web site that he redesigned it, and posted the results as an open letter to the company. Guess what? One of AA's designers responded with a long ...READ»

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The Greening of Pro Sports Arenas

What do the Miami Heat, Atlanta Thrashers, and Atlanta Hawks have in common? As of today, all three teams play in LEED-certified arenas. The Philips Arena in Atlanta, Georgia and the American Airlines Arena in Miami, Florida became ...READ»

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Can a Flash Game Fix Outrage over CEO Pay?

Everyone's furious at the brass. In France, workers detained four Caterpillar executives. At Obama's town hall meetings, citizens rail about CEO pay. This week, unionized airline workers took a creative 21st century approach. They ...READ»

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Successful Experiments in Customer Restraint

1. Bon Jovi's Lost Highway Want: See the band do its classic hits Should: Support its new album Experiment: Last year, Bon Jovi fans who wanted presale concert tickets had to buy the band's upcoming album. The result? Lost ...READ»

More News on Airlines Email Scam: “Buy flight ticket Online”

Our Post on “Bogus Virus Email Affecting Sun Country Airlines,” had an increase in traffic these last few days. I thought it was just an isolated case with Sun Country Airlines, as it turns out readers are emailing me other ...READ»

How's My Driving

How to Make Yourself and Others Happier

Why do companies make it so hard to say thank you to the right people?READ»

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American Airlines Announces On-Board WiFi

The Internet Age dawned about a decade ago, and still American Airlines [NYSE:AMR] is the first of the major airline carriers to finally get on-board Wifi. Sure, it's pitifully late -- bus services like Bolt and MegaBus have had ...READ»

Traveling at an Additional Cost

It’s summertime, which is almost synonymous with vacation-time. This year, however, vacation plans for many Americans has been thrown into a tailspin as rising fuel costs force airlines to raise ticket prices -- and tack on ...READ»

Good Business for the Airlines

Why do people hate the airlines? OK…their track record for on-time service is spotty. And they often have trouble with luggage. Yet, many of the factors that influence performance are outside of their control (i.e. the ...READ»

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