RSS

Kenan Samms

Work/Life: Is the Cutback on Business Travel Cutting Into Business?

 Business travel is the oil that lubricates the wheels of business. I've always felt that companies that cut back on travel for business are cutting back on their business's prospects. Now several surveys say that while ...READ»

airline-wi-fi-5.jpg
WI-FI   |  12 comments

Four Ways Airlines Could Make In-flight Wi-Fi Free

From a marketing standpoint, money can't buy a more exquisitely perfect demographic than airline passengers: bored, opinionated, and current users of the company's product. Why are airlines passing up the opportunity to collect data ...READ»

DustinCurtis

Design Gadfly Strikes Again, All You Can Jet Pass in Hand

The young man who torched American Airlines' Web design embarks on an exhaustive new experiment: Hearing the stories of strangers on a plane.READ»

Kenan Samms

Technology: Mobile Boarding Passes: Convenience, or Technology for Technology's Sake?

When new software is introduced, such as whiz-bang applications for mobile devices, technology reviewers tend to focus whether it is the latest, greatest, or coolest thing to hit the market. Less often do you see reviewers take a step ...READ»

Kenan Samms

Work/Life: Take My Breathe Away

I'm sure it comes as no news that spending time in a sealed, pressurized aluminum tube at high altitude is probably not the most healthful thing you can do to your body. For that reason, one would think that fliers might have ...READ»

flight attendant smile

How Designers Can Deliver Service With a Smile

Great design will never save bad service, but great service will always save bad design.READ»

Kenan Samms

Work/Life: Let's Make Fixing the Air Traffic Control System a Priority

It gets pretty cloudy in Juneau, Alaska. Constant overcast, plus the fact that the airport there is surrounded by mountains, has caused many flight delays and cancellations. Fifteen years ago Alaska Airlines (AA) came up with a ...READ»

Kenan Samms

Work/Life: Carriers Need Wings. And Credibility, Too.

Enough is enough. On July 17, I blogged about Ryanair's announcement that it was mulling the idea of requiring passengers to pay to for potty privileges. Ryanair has now topped itself. It now is floating the trial balloon ...READ»

Kenan Samms

Work/Life: Back Up There

Okay, I have a confession. For the past several months I have been a "virtual" road warrior. Like many of you I, too, have been affected by corporate travel restrictions. As a result, today I crossed the jetway threshold for the first ...READ»

Kenan Samms

Work/Life: All A-Twitter About Airborne Pay Potties

Most travel experts think Ryanair's announcement that it is considering charging for bathroom access on the plane was purely a PR ploy. But I think it was more in the nature of a trial balloon. Yes, Ryanair is justly regarded ...READ»

Syndicate content