We continue to hear people calling for the business community to be more accountable for their actions. Nowhere is this stronger than in the relationship business has with our environment, our planet, and its resources.READ»
It is not often that we look to the Detroit Lions for insights into leadership. But one such moment occurred after the Lions lost to the Chicago Bears when referees negated a potentially winning touchdown in the closing moments of the game. Replays showed that the catch was made but not in accordance with NFL rules.READ»
Accountability and responsibility -- both are important, but they are NOT the same thing.AccountabilityAn accountability is an end result. Being accountable is being answerable for a result.For example, a primary ...READ»
Responding to the responsibility breakdown:Is it my imagination or do we have a responsibility breakdown? It seems to me that some people in power don’t understand what it means to be responsible.Here it is in simple ...READ»
Part II: The Ugly
Tuesday, in Part I we discussed The Good side of Customer Care, using Godaddy as an example of the Good, and a couple of Canadian wireless carriers exemplifying the Bad. Today we talk UGLY.
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The U.S. government launched USASpending.gov, a Web site to track billions of dollars in government information technology spending. It's an official effort to be more accountable.
The dashboard was unveiled at the ...READ»
Innovate on Purpose is one the innovation blogs I follow on a regular basis. Yesterday, Jeffrey Phillips posted a nice article titled The first step to innovation success.” In it, he discusses the need to have people ...READ»
Recently, an article was published in Time Magazine discussing the importance of temperament of the two presidential candidates http://www.time.com/time/politics/article/0,8599,1850921,00.html. I found the article intriguing in two ...READ»
Obama wins. America gets a new service innovation capability.
It took only seconds after McCain's concession last night for e-mails to start arriving from Brazil, Malaysia, and Europe. The most significant one, in my opinion, ...READ»
"When is John going to get me that report?"
"What is going on with the marketing report? When are they going to finish that thing?"
"I can't believe Mary is so late in making those phone ...READ»
Consider the following three scenarios:
Scenario #1:
You are the CEO of a growing enterprise. You need to simultaneously manage numerous projects and business processes. The weight ...READ»
