It is critical that you keep your stars in today's competitive environment and recruit new talent when necessary. Jerks are unable to do either, particularly as their reputation spreads. Once you decide to change your jerk-like behaviors, create an action plan and stick with it. It may be the most important thing you can do to positively impact your organization's bottom line.
The list of jerk-like behaviors was adapted from Love 'Em or Lose 'Em: Getting Good People to Stay (Berrett-Koehler, 2005)
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