You will find another example of specific, observable behavior on the chart below regarding "collaborating."
| Did you.… | M | T | W | T | F | S | S | Below | Satisfied | Exceed | ||
| Delegating | Tell person what, when and why delegating something |
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| Ask them to tell you what you said to them to make certain they heard it correctly |
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| Ask about their other responsibilities to help them free up enough time to do what you ask them to do. |
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| Collaborating | Defer to someone else's POV |
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| Consciously think "do I need to say this" before speaking |
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| Consciously choose not to speak |
As with the other bad habits listed previously, try as they might, high performers still fall "off the wagon" in non-technical behaviors they are trying to improve. Coffey smiles as he relates this as one of his favorite moments in coaching. Rather than trying to convince or hard sell his clients on recommitting themselves, or enabling them with too much, "let them off the hook," understanding, he instead says, "I think you're right about stopping our work, because my gut told me when we first started that you had neither the courage nor the discipline to be successful at it. And I wanted to thank you for helping me to trust my gut so that in the future I don't make the same mistake again and agree to coach someone like you."
What happens? Most of the time these high performers are so offended that they demand a second chance. Coffey reluctantly gives it to them, but he explains with a smile, "They're on probation."
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