Have you had a bad customer service experience like Chuck [2]? We'll be sure to ask again once we launch this year's Customer Experience Awards [3], but for now, mope -- or stride self-righteously -- on over to the Rip-Off Report [4], an online service that collects and archives customer complaints.

While it's unclear whether the service actually shares reports with the businesses in question, scanning the site is a fun -- and somewhat productive -- exercise in customer experience voyeurism. Equal parts sour grapes and caveat emptor.