The downtime and switchover costs from multiple distractions may not be our only problem or our biggest yet. But it is, without a doubt, a widespread malaise and one that is threatening to compound every other problem.
When Vineet Nayar became CEO of HCL Technologies in 2005,
the company was in trouble. The IT firm was profitable but it was losing ground
to major competitors and risked slipping into irrelevance. Some CEOs might have
been tempted to hire a new team of executives from the outside to revitalize
the company. Not Nayar. He did what great CEOs do: he looked inside the company
and found a vast untapped resource: its employees.