Tony Schwartz recently touched a nerve by suggesting that we could achieve more at work by working a little less. If slowing down generally isn't the answer, is there a better way for companies to create a workflow suited to humans, with all their limitations?
We've truly entered a world of nonstop input and output. So what exactly would it take to seize back control of our lives? We need a series of deliberate practices to counter the powerful forces so accelerating our lives.
It was my first opportunity to learn how The Ritz Carlton achieves such a high level of service. The answer, I discovered, confirmed one of my deepest beliefs: How well you meet the needs of your employees is how well they'll ultimately meet the needs of your customers.
While I shared the basic concept behind Tony Schwartz’s "Resonance Principle" in a previous post, I think it’s worth sharing and taking a direct look at some of Tony’s most important quotes from his books and interviews that shaped his ground-breaking idea. (My emphasis in bold.)