Better ballot design could have changed the results of the 2000 election. A better design for information sharing might have prevented 9/11. Now, could design thinking help fix something fundamentally broken in American democracy: how we engage in national debate?
Whether the topic is climate change, financial regulation, or health care reform, when asked to "discuss amongst ourselves," the conversation devolves into who can shout the loudest, hurl the nastiest epithets, or pervert the facts to fit their own agendas. Can this process be saved?
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